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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-05 18:00

Scheduled End: 2025-11-05 22:00

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 18th March 2019

No incidents reported

Sunday 17th March 2019

No incidents reported

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

No incidents reported

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported

Monday 11th March 2019

No incidents reported

Sunday 10th March 2019

No incidents reported

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

No incidents reported

Thursday 7th March 2019

No incidents reported

Wednesday 6th March 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing timeouts in the Network (Neutron) API in region CBK. Managing network resources may not work at this time.

We will keep you informed and apologise for any inconveniences.

Update 2019-03-06 17:12: The issue has been resolved. We applied a bug fix and now the Neutron Network API in region CBK is fully available again.

Tuesday 5th March 2019

No incidents reported

Monday 4th March 2019

No incidents reported

Sunday 3rd March 2019

No incidents reported

Saturday 2nd March 2019

No incidents reported

Friday 1st March 2019

No incidents reported

Thursday 28th February 2019

No incidents reported

Wednesday 27th February 2019

API SysEleven Stack Cinder API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API.

We have noticed, that when creating a new Cinder Volume, it will be in "error" state immediately.

Cinder volumes that have been created before already are not affected.

We are working on a solution and keep you informed.

We apologise for any inconveniences.

UPDATE 16:56: The issues have been resolved. We are now investigating the root cause.

Tuesday 26th February 2019

No incidents reported

Monday 25th February 2019

No incidents reported

Sunday 24th February 2019

No incidents reported

Saturday 23rd February 2019

No incidents reported

Friday 22nd February 2019

No incidents reported

Thursday 21st February 2019

No incidents reported

Wednesday 20th February 2019

No incidents reported

Tuesday 19th February 2019

No incidents reported

Monday 18th February 2019

API SysEleven Stack API issues

We observed an elevated rate of errors, creating local storage virtual machines (L1.* flavor).

Engineers are now looking into the problem and we will keep you informed here.

UPDATE 15:45: Creating L1.* virtual machines currently requires unusual amounts of disk space on the hypervisors. The elevated error rate was because not enough space was left, for short amounts of time. Our engineers have resolved this issue for now, and are still working on a permanent solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.

Sunday 17th February 2019

No incidents reported