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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

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External Ticketing System

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SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Maintenance

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

Several short interruptions of external network connectivity up to 10 seconds each
VPN connections could be interrupted for up to 10 seconds
SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

no customer actions needed
please inform us if you notice any irregularities

Past Incidents

Sunday 7th April 2019

No incidents reported

Saturday 6th April 2019

No incidents reported

Friday 5th April 2019

No incidents reported

Thursday 4th April 2019

No incidents reported

Wednesday 3rd April 2019

API SysEleven Stack API issues in region CBK

At the moment we are facing API issues in region CBK.

It is not possible to start, stop or create virtual machines. It is also not possible to create or delete cinder volumes.

Running VMs and the object storage (S3) are not affected.

We will keep you informed and apologise for any inconveniences.

UPDATE 05:45: We are still working on resolving these issues together with our technology partners.

UPDATE 06:25: All issues are now resolved.

Tuesday 2nd April 2019

No incidents reported

Monday 1st April 2019

No incidents reported

Sunday 31st March 2019

No incidents reported

Saturday 30th March 2019

No incidents reported

Friday 29th March 2019

No incidents reported

Thursday 28th March 2019

No incidents reported

Wednesday 27th March 2019

No incidents reported

Tuesday 26th March 2019

No incidents reported

Monday 25th March 2019

No incidents reported

Sunday 24th March 2019

No incidents reported

Saturday 23rd March 2019

No incidents reported

Friday 22nd March 2019

No incidents reported

Thursday 21st March 2019

No incidents reported

Wednesday 20th March 2019

No incidents reported

Tuesday 19th March 2019

No incidents reported

Monday 18th March 2019

No incidents reported

Sunday 17th March 2019

No incidents reported

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

No incidents reported

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported

Monday 11th March 2019

No incidents reported

Sunday 10th March 2019

No incidents reported

Saturday 9th March 2019

No incidents reported