Past Incidents

We received reports for an intermittent partial outage in networking and storage in DBL. Total duration was around minute.

The issues are resolved already. We are looking into what caused these issues.

Update 10:36: We identified an issue in our switching fabric. The issues were caused by the short time the network took to reconverge.

Update 10:42: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:11: All systems are operational again. We are watching closely and continue investigating.

Update 11:28: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:38: We identified the root cause in our storage layer. All issues are now resolved. We will conduct a post-mortem to make sure this will not happen again.

Between September 19th, 2019 00:00 AM and 04:00 AM (UTC +2) we will perform planned maintenance in Region DBL

During the maintenance window we will update our storage system in region DBL.

There may be a degradation in storage performance.

Should you have any trouble following the maintenance work please contact us.

Between September 6th, 2019 0:00 AM and 04:00 AM (UTC +2) we will perform planned maintenance in Region DBL

During the maintenance window we will update our storage system in region DBL.

There may be a degradation in storage performance.

Should you have any trouble following the maintenance work please contact us.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 18:05: There was a problem with controller hardware. It is solved and we are working on a longterm solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.