All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 5th November 2019

SysEleven Stack network maintenance announcement, scheduled 4 years ago

Between November 5th, 2019 00:00 and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK


During the maintenance window we will update our network service in the CBK region. We expect an interruption of network connectivity of 30 seconds.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Monday 28th October 2019

No incidents reported

Sunday 27th October 2019

No incidents reported

Saturday 26th October 2019

No incidents reported

Friday 25th October 2019

No incidents reported

Thursday 24th October 2019

No incidents reported

Wednesday 23rd October 2019

No incidents reported

Tuesday 22nd October 2019

No incidents reported

Monday 21st October 2019

No incidents reported

Sunday 20th October 2019

No incidents reported

Saturday 19th October 2019

No incidents reported

Friday 18th October 2019

SysEleven Stack network maintenance announcement, scheduled 4 years ago

Between October 18th, 2019 00:00 AM and 01:00 AM (UTC+2) we will perform planned maintenance in Region DBL


During the maintenance window we will update our network service in region DBL.

Availability of the following services will be reduced:

  • interruption of network connectivity for 30 sec

Should you have any trouble following the maintenance work please contact us.

SysEleven Stack networking issues in region CBK

At the moment we are facing major network issues in region CBK.

Update 16:43: The issues are identified and resolved.

Thursday 17th October 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing major network issues in region CBK.

We are looking for a solution under high pressure.

We will keep you informed and apologise for any inconveniences.

Update 16:00: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 16:20: We received reports from some customers that they are still experiencing network issues. We are investigating.

Update 17:00: We are still investigating connectivity issues for some VMs in the CBK region.

Update 17:13: We experienced another major downtime between 17:13 and 17:14. We are still investigating and working on a solution under high pressure.

Update 17:15: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 17:41: The issues are identified and resolved. We will conduct a post-mortem and post a more detailed description of the problems until the end of the next week.

Wednesday 16th October 2019

SysEleven Stack storage and network maintenance announcement, scheduled 4 years ago

Between October 16th, 2019 00:00 AM and 04:00 AM (UTC +2) we will perform planned maintenance in Region CBK


During the maintenance window we will update our storage system and a network service in region CBK.

Availability of the following services will be reduced:

  • degradation in storage performance
  • interruption of network connectivity for 30 sec

Should you have any trouble following the maintenance work please contact us.

Tuesday 15th October 2019

No incidents reported

Monday 14th October 2019

Network SysEleven Stack issues in region DBL

At 15:11 CEST we experienced an unexpected restart of services that are part of our software defined networking (SDN).

This led to 30 second downtime for some VMs and VPN services in DBL.

Update 16:00: We have found the root cause and will make sure that this will not happen again.

Sunday 13th October 2019

No incidents reported

Saturday 12th October 2019

No incidents reported

Friday 11th October 2019

No incidents reported

Thursday 10th October 2019

No incidents reported

Wednesday 9th October 2019

SysEleven Network DNS Störung/Failure

We are currently facing a failure in outgoing DNS resolving. We are in contact with the supplier and are working on a solution with high pressure.

Update: The issue has been resolved.

Tuesday 8th October 2019

No incidents reported

Monday 7th October 2019

No incidents reported

Sunday 6th October 2019

No incidents reported

Saturday 5th October 2019

No incidents reported

Friday 4th October 2019

No incidents reported

Thursday 3rd October 2019

No incidents reported

Wednesday 2nd October 2019

No incidents reported

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

No incidents reported

Sunday 29th September 2019

No incidents reported