Past Incidents

Between November 15th, 2019 00:00 AM and 02:00 AM (UTC +1) we will perform planned maintenance in Region CBK

Our plan is to have no customer-facing impact, but there is a possibility that the IO performance will be degraded. No other services will be affected.

Should you have any trouble following the maintenance work please contact us.

Between November 14th, 2019 00:00 AM and 06:00 AM (UTC +1) we will perform planned maintenance in Region CBK

Our plan is to have no customer-facing impact, but there is a possibility that reachability and the networking performance of virtual machines will be impacted for a short period of time within maintenance window.

Should you have any trouble following the maintenance work please contact us.

Between November 12th, 2019 0:00 and 1:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During the maintenance window we will update our network service in the DBL region. We expect an interruption of network connectivity of 30 seconds.

• network availability will be affected
• state of virtual machines will not be affected
• storage availability will not be affected
• SEOS (S3) will not be affected
• the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Between November 5th, 2019 00:00 and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During the maintenance window we will update our network service in the CBK region. We expect an interruption of network connectivity of 30 seconds.

• network availability will be affected
• state of virtual machines will not be affected
• storage availability will not be affected
• SEOS (S3) will not be affected
• the API will not be affected

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing major network issues in region CBK.

Update 16:43: The issues are identified and resolved.

At the moment we are facing major network issues in region CBK.

We are looking for a solution under high pressure.

We will keep you informed and apologise for any inconveniences.

Update 16:00: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 16:20: We received reports from some customers that they are still experiencing network issues. We are investigating.

Update 17:00: We are still investigating connectivity issues for some VMs in the CBK region.

Update 17:13: We experienced another major downtime between 17:13 and 17:14. We are still investigating and working on a solution under high pressure.

Update 17:15: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 17:41: The issues are identified and resolved. We will conduct a post-mortem and post a more detailed description of the problems until the end of the next week.

At 15:11 CEST we experienced an unexpected restart of services that are part of our software defined networking (SDN).

This led to 30 second downtime for some VMs and VPN services in DBL.

Update 16:00: We have found the root cause and will make sure that this will not happen again.