Past Incidents

Between February 26, 2020 00:00 and 05:00 AM (UTC +1) we will perform planned maintenance in Region CBK

In order to provide new features and improve stability we will upgrade all Openstack components in region CBK to "Queens".

During this period there will be:

• No access to the API in region CBK (loss of control)
• Running virtual machines will not be affected
• SEOS (S3) will not be affected
• Network availability will not be affected
• Storage availability will not be affected
• Region DBL will not be affected

Should you have any trouble following the maintenance work please contact us.

Currently we are facing issues with the SysEleven Stack DNS (Designate) API. We are working on a solution and keep you informed. The outage only affects creating, updating or deleting DNS zones or recordsets.

We apologise for any inconveniences.

Update 15:45: The issues are resolved and the DNS API is working again.

Currently we are facing performance issues with the SysEleven Stack API. We are working on a solution and keep you informed. The issue only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 13:45: The API is currently available again. Temporary performance degradations may reoccur during the afternoon, while we are fixing the problem.

Update 16:30: We expect no further performance degradations anymore.

Between February 7th, 2020 00:00 AM and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period there will be:

• Up to three short network interruptions, each not more than 30 seconds.

Should you have any trouble following the maintenance work please contact us.

Between February 6th, 2020 00:00 AM and 03:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

• Up to three short network interruptions, each not more than 30 seconds.
• Possibly one time API slowdown or full API outage with maximum duration of 15 minutes.

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing network connectivitiy and storage issues in region CBK.

We will keep you informed and apologise for any inconveniences.

UPDATE 1:20: The issues are now fully resolved.

At the moment we are facing storage issues in region CBK.

Some virtual VMs might experience storage performance issues.

We will keep you informed and apologise for any inconveniences.

EDIT 22:20: We are seeing some stuck IO in CBK. We are working hard to resolve the issues as quickly as possible.

EDIT 23:00: The issues are fully resolved now. We know the root cause and will implement measures to prevent this from happening again.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 12:00: The issues are now resolved.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 16:25: The issues are now resolved.