All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Sunday 26th July 2020

No incidents reported

Saturday 25th July 2020

No incidents reported

Friday 24th July 2020

SysEleven Stack maintenance announcement, scheduled 3 years ago

Between July 24th, 2020 00:00 AM and 07:00 AM (CEST) we will perform planned maintenance in Region DBL


During this interval we are going to perform maintenance on our storage and network systems.

During this period there will be:

  • API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • Network availability will be affected for up to one minute
  • Storage performance will be degraded
  • MetaKube API performance will be degraded
  • Metakube customer cluster performance will be degraded

Should you have any trouble following the maintenance work please contact us.

Thursday 23rd July 2020

No incidents reported

Wednesday 22nd July 2020

No incidents reported

Tuesday 21st July 2020

No incidents reported

Monday 20th July 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße, scheduled 3 years ago

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 20.07.2020 08:00 am.

Sunday 19th July 2020

No incidents reported

Saturday 18th July 2020

No incidents reported

Friday 17th July 2020

No incidents reported

Thursday 16th July 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:20 CEST: The API functionality is mostly restored. We are still investigating one issue. If you are experiencing problems, please contact us at cloudsupport@syseleven.de

UPDATE 12:00 CEST: We are working on issues with controller database cluster. The API issues are still ongoing. We will keep you updated here.

UPDATE 16:00 CEST: We announced an emergency maintenance window on 2020-07-17 0:00–3:00 CEST. We will perform important work on our controller database cluster to restore the API reliability. We sent a notification to affected customers. If you have any questions, please don't hesitate to contact us.

UPDATE 12:15 CEST: The maintenance from 2020-07-17, 0:00-3:00 (CEST) was successful. The services are available again.

If you have questions or encounter problems please do not hesitate to contact us.

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 09:55 CEST: The issues are now resolved.

Wednesday 15th July 2020

No incidents reported

Tuesday 14th July 2020

No incidents reported

Monday 13th July 2020

No incidents reported

Sunday 12th July 2020

No incidents reported

Saturday 11th July 2020

No incidents reported

Friday 10th July 2020

No incidents reported

Thursday 9th July 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

Currently we are facing issues with the distributed file system, a core component of the SysEleven Stack. We observed performance issues starting at 10:37 CEST.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:45: We were able to resolve the problem. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Wednesday 8th July 2020

No incidents reported

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße, scheduled 3 years ago

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 06.07.2020 08:00 am.

Sunday 5th July 2020

No incidents reported

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

SysEleven Stack network maintenance announcement in region DBL, scheduled 3 years ago

Between July 3rd, 2020 0:00 and 1:00 AM (UTC +2) we will perform planned maintenance in Region DBL


We will update the network software (SDN) and expect interruptions of network connectivity of up to 30 seconds per virtual machine.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Thursday 2nd July 2020

SysEleven DNS Resolver Maintenance Announcement, scheduled 3 years ago
  • Between July 2nd, 2020 13:00 CEST and 18:00 CEST, we will perform planned maintenance for the SysEleven DNS Resolver reachable at rns2.syseleven.net via IPv4 (37.123.105.117). IPv6 Traffic to rns2.syseleven.net will not be affected.
  • Reason: We are currently upgrading the DNS Resolution setup.

Should you have any trouble with DNS resolution using the SysEleven DNS Resolvers following the maintenance work, please contact us at support@syseleven.de.

SysEleven Stack network maintenance announcement (region CBK), scheduled 3 years ago

Between July 2nd, 2020 0:00 and 1:00 AM (UTC +2) we will perform planned maintenance in Region CBK


We will update the network software (SDN) and expect interruptions of network connectivity of up to 30 seconds per virtual machine.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Wednesday 1st July 2020

No incidents reported

Tuesday 30th June 2020

No incidents reported

Monday 29th June 2020

No incidents reported

Sunday 28th June 2020

No incidents reported

Saturday 27th June 2020

Virtual Machines Managed Platform (PVC) failure of rack (Power/PDU issue)

We have identified multiple systems suffering power loss in a specific rack on both feeds.

Servers are now being restored by re-balancing power connections. Afterwards we will analyse the PDU/Power event.

Please contact us via e-mail or hotline if you encountered problems but did not receive any mail.

Update: 99% of impact has been fixed/workaround-ed. We are recovering remaining systems. Due the power outage we lost one last server completely. The rest is back online.