All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Wednesday 26th August 2020

No incidents reported

Tuesday 25th August 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 14:45 We were able to resolve the problem. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Control Plane Services (SysEleven - DBL) MetaKube issues due to SysEleven Stack Block Storage issues

Due to the ongoing issues with the SysEleven Stack Block Storage the MetaKube API and control plane components for OpenStack are affected.

We will keep you informed and apologise for any inconveniences.

Monday 24th August 2020

No incidents reported

Sunday 23rd August 2020

No incidents reported

Saturday 22nd August 2020

No incidents reported

Friday 21st August 2020

No incidents reported

Thursday 20th August 2020

No incidents reported

Wednesday 19th August 2020

No incidents reported

Tuesday 18th August 2020

No incidents reported

Monday 17th August 2020

No incidents reported

Sunday 16th August 2020

No incidents reported

Saturday 15th August 2020

No incidents reported

Friday 14th August 2020

No incidents reported

Thursday 13th August 2020

No incidents reported

Wednesday 12th August 2020

No incidents reported

Tuesday 11th August 2020

No incidents reported

Monday 10th August 2020

No incidents reported

Sunday 9th August 2020

No incidents reported

Saturday 8th August 2020

No incidents reported

Friday 7th August 2020

No incidents reported

Thursday 6th August 2020

No incidents reported

Wednesday 5th August 2020

API SysEleven Stack issues in region DBL

At the moment we are facing API issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Tuesday 4th August 2020

No incidents reported

Monday 3rd August 2020

No incidents reported

Sunday 2nd August 2020

No incidents reported

Saturday 1st August 2020

No incidents reported

Friday 31st July 2020

No incidents reported

Thursday 30th July 2020

No incidents reported

Wednesday 29th July 2020

Object storage (S3 / SEOS) SysEleven Stack Object Storage (S3/SEOS) issues in Region DBL

Currently we are facing a performance issue with the SysEleven Object Storage (S3/SEOS) API. Request latency might be significantly impacted for some files.

We apologise for any inconveniences.

UPDATE 10:05: The issues are now resolved. If you are still experiencing a problem, please contact us at cloudsupport@syseleven.de

Tuesday 28th July 2020

No incidents reported