Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
SysEleven Stack maintenance announcement in CBK, scheduled 3 years ago
Between 17 February 2021, 22:00 and 18 February 2021, 07:00 (UTC +1) we will perform planned maintenance in Region CBK
Update This maintenance has moved from 10 February 2021 to 17 February 2021
During the maintenance we expect the following impact:
Degradation in storage performance (S3 and VMs)
Interruptions of network connectivity of virtual machines for up to 5 minutes
Should you have any trouble following the maintenance work please contact us.
Friday 5th February 2021
No incidents reported
Thursday 4th February 2021
No incidents reported
Wednesday 3rd February 2021
SysEleven Stack maintenance announcement in DBL, scheduled 3 years ago
Between 3 February 2021, 22:00 – 4 February 2021, 07:00 (UTC +1) we will perform planned maintenance in Region DBL
During the maintenance we expect the following impact:
Degradation in storage performance (S3 and VMs)
Interruptions of network connectivity of virtual machines for up to 5 minutes
Should you have any trouble following the maintenance work please contact us.
Object storage (S3 / SEOS)SysEleven Stack Object Storage issues in region CBK
Between 1:10 and 1:13 p.m. we were facing issues with the Object Storage in Region CBK.
The problem is resolved now.
We apologise for any inconveniences.
Tuesday 2nd February 2021
No incidents reported
Monday 1st February 2021
SysEleven LoginMetakube SysEleven Login not working properly
At the moment we are facing issues with Metakube Syseleven login.
New sessions cannot be created at the time.
We are investigating the issue ro provide a solution to the issue as soon as possible.
We will keep you informed and apologise for any inconveniences.
Sunday 31st January 2021
No incidents reported
Saturday 30th January 2021
No incidents reported
Friday 29th January 2021
Metakube DNS Issues
We are experiencing DNS errors in Mekatube clusters that may lead to malfunctions. We are investigating the issue and come back with updates.
Update 14:20: Problem has been identified and fix is being prepared.
Update 15:09: Fix has been rolled out on most clusters. The rest is in progress.
Update 15:39: Fix has been rolled out on all affected clusters. Incident has been solved.
MetaKube Dashboard / APIMetakube update start
We're starting a major update on Metakube at 12:15. Assuming everything goes according to plan, we should be done by 12:45 CET
(11:45 UTC).
No service degradation is expected.
We apologize for any inconvenience this might cause and we will notify you once the update has completed.
Thursday 28th January 2021
No incidents reported
Wednesday 27th January 2021
APISysEleven Stack API issues in Region DBL
Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed.
The outage only affects spawning new virtual machines or changing existing resources.
UPDATE 17:17: The issue is now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de
We apologise for any inconveniences.
Tuesday 26th January 2021
SysEleven Stack network issues in region DBL
At the moment we are facing issues with virtual machine connectivity in the region DBL.
We will keep you informed and apologise for any inconveniences.
UPDATE 16:58: The issues are resolved now. Please contact us at cloudsupport@syseleven.de if you are still experiencing issues.
APIElevated API error rate in CBK
We noticed an elevated rate of API error responses (HTTP 5xx). This might cause issues when creating or updating resources.
S3 and already existing virtual machines are not affected.
We are investigating this and will keep you informed.
UPDATE 14:50: The problem has been resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de
Monday 25th January 2021
No incidents reported
Sunday 24th January 2021
No incidents reported
Saturday 23rd January 2021
No incidents reported
Friday 22nd January 2021
No incidents reported
Thursday 21st January 2021
No incidents reported
Wednesday 20th January 2021
No incidents reported
Tuesday 19th January 2021
No incidents reported
Monday 18th January 2021
No incidents reported
Sunday 17th January 2021
No incidents reported
Saturday 16th January 2021
No incidents reported
Friday 15th January 2021
No incidents reported
Thursday 14th January 2021
No incidents reported
Wednesday 13th January 2021
NetworkSysEleven Stack issues in region CBK
At the moment we are facing connectivitiy issues in region CBK.
We will keep you informed and apologise for any inconveniences.
Update 11:59 The connectivity issues were resolved at 11:14
