Past Incidents

Between August 26th, 2021 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Between August 25th, 2021 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region DBL

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

We are currently investigating an issue in our network API. Our monitoring reported high 95 percentile latency, and an elevated rate of 5xx responses.

We will keep you informed and apologise for any inconveniences.

EDIT 14:07: The API anomalies are now gone. The API is now operational.

Between August 12th, 2021 12:00 (UTC +1) and 13:00 (UTC +1) we will perform planned maintenance

What will be unavailable, have performance degradation.

We don't expect any performance degradation or outages.

What changes? Actions from customer required?

There are no actions required.

Should you have any trouble following the maintenance work please contact us.

Effected Systems: SysEleven Support Hotline

Incident Start: 11.08.2021 10:00

Incident End: 11.08.2021 10:28

Description:

At the moment our Support Hotline endet by -30 is not available. In urgent cases please use our emergency number or create a ticket via mail or ticketsystem.

Customer Effect

PVC-Managed Hosting Support ist not reachable by phone.

Update 10:28

The problem was fixed.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

update 19:24 API issues are solved.

At the moment we are facing API issues in region CBK. This means potential loss of control. Running VMs should not be affected.

We will keep you informed and apologise for any inconveniences.

update 21:12 The API issues are solved now.