Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

**Update 17:22: ** The network in the DBL region is working again.

Tuesday 9th November 2021

No incidents reported

Monday 8th November 2021

No incidents reported

Sunday 7th November 2021

No incidents reported

Saturday 6th November 2021

No incidents reported

Friday 5th November 2021

No incidents reported

Thursday 4th November 2021

No incidents reported

Wednesday 3rd November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update : We are still continuing the investigation, there has been an improvement of the situation but there is still network degradation Update : We have identified the issue and took measures

Tuesday 2nd November 2021

No incidents reported

Monday 1st November 2021

API SysEleven Stack API issues in Region cbk

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: We identified the root cause and took measures to bring back control

Sunday 31st October 2021

No incidents reported

Saturday 30th October 2021

No incidents reported

Friday 29th October 2021

No incidents reported

Thursday 28th October 2021

No incidents reported

Wednesday 27th October 2021

No incidents reported

Tuesday 26th October 2021

No incidents reported

Monday 25th October 2021

MetaKube Dashboard / API MetaKube Dashboard / API outage

The MetaKube dashboard is not usable currently because of degradation of the API. We have identified the cause and are working to fix it.

Solved: 11:15

Sunday 24th October 2021

No incidents reported

Saturday 23rd October 2021

No incidents reported

Friday 22nd October 2021

No incidents reported

Thursday 21st October 2021

No incidents reported

Wednesday 20th October 2021

Network SysEleven Stack Network issues in region DBL

At the moment we are facing network issues in region DBL. We are seeing packet loss. Some VMs might be unreachable. This affects virtual machines and Octavia load balancers in DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 15:20: The issues are now resolved.

Tuesday 19th October 2021

No incidents reported

Monday 18th October 2021

No incidents reported

Sunday 17th October 2021

No incidents reported