All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 16th November 2021

Hotline not available

Our hotline is currently not working. Please use our emergency number for urgent requests. Contact our support via email: support@syseleven.de

Update : 12:15 The hotline is reachable again.

Network SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : 12:10 We identified the problem and rolled out a fix. Service is up again, we are still observing the situation.

Reason for Outages (RfO) (de)

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

**Update 17:22: ** The network in the DBL region is working again.

Tuesday 9th November 2021

No incidents reported

Monday 8th November 2021

No incidents reported

Sunday 7th November 2021

No incidents reported

Saturday 6th November 2021

No incidents reported

Friday 5th November 2021

No incidents reported

Thursday 4th November 2021

No incidents reported

Wednesday 3rd November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update : We are still continuing the investigation, there has been an improvement of the situation but there is still network degradation Update : We have identified the issue and took measures

Tuesday 2nd November 2021

No incidents reported

Monday 1st November 2021

API SysEleven Stack API issues in Region cbk

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: We identified the root cause and took measures to bring back control

Sunday 31st October 2021

No incidents reported

Saturday 30th October 2021

No incidents reported

Friday 29th October 2021

No incidents reported

Thursday 28th October 2021

No incidents reported

Wednesday 27th October 2021

No incidents reported

Tuesday 26th October 2021

No incidents reported

Monday 25th October 2021

MetaKube Dashboard / API MetaKube Dashboard / API outage

The MetaKube dashboard is not usable currently because of degradation of the API. We have identified the cause and are working to fix it.

Solved: 11:15

Sunday 24th October 2021

No incidents reported

Saturday 23rd October 2021

No incidents reported

Friday 22nd October 2021

No incidents reported

Thursday 21st October 2021

No incidents reported

Wednesday 20th October 2021

Network SysEleven Stack Network issues in region DBL

At the moment we are facing network issues in region DBL. We are seeing packet loss. Some VMs might be unreachable. This affects virtual machines and Octavia load balancers in DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 15:20: The issues are now resolved.

Tuesday 19th October 2021

No incidents reported

Monday 18th October 2021

No incidents reported