All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

SysEleven Stack DNS API SysEleven Stack issues for DNS API

At the moment we are facing DNS resolution issues for SysEleven Stack.

We will keep you informed and apologize for any inconveniences.


We identified the issue and are working on a fix.


DNS resolution is working as expected again.


Reason for Outage (RfO) (de)

Cluster Nodes (SysEleven - CBK) Interruption in Metadata service in the CBK

Affected Systems: Cluster Nodes (SysEleven - CBK)

Incident Start: 11:22

Incident End: 12:17


Description:

There is currently a disruption in the Metadata service in the CBK region.


Customer Impact:

MetaKube Customers: Creating new machines is possible, but they don't join the Kubernetes cluster.

SysEleven Stack Customers: At the moment it is not possible to create new VMs.


Update: 12:00

We were able to identify the cause and are in the process of correcting the fault.


Update: 12:17

We have changed the configuration Item. All Services are up again.

Reason for Outages (RfO) (de)

Tuesday 23rd November 2021

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between Nov 23rd, 2021 22:00 and 03:00 (CET) we will perform planned maintenance in Region CBK


During this period there will be:

  • Short interruptions of virtual machine network connectivity for up to 5 minutes
  • Increased storage Input/Output latencies

Should you have any trouble following the maintenance work please contact us.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtual machines can't be spawned or write access to their volumes is stuck or very slow.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:50 CET: There are still ongoing block storage performance issues. The octavia API is impacted as well.

UPDATE 12:37 CET: We identified the issue and resolved it. The API and block storage performance is now back to normal. Please contact us at support@syseleven.de if you are still experiencing issues.


Reason for Outage (RfO) (de)

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

SysEleven Stack Authoritative DNS SysEleven Stack Designate DNSaaS issues

At the moment we are facing an issue with DNSaaS.

We will keep you informed and apologise for any inconveniences.

UPDATE 23:35 CET: The service is now operational again.


Reason for Outage (RfO) (de)

Network SysEleven Stack network issues in region CBK

At the moment there might be network issues in region CBK.

We will keep you informed and apologise for any inconveniences.

EDIT 16:01: The issues are now resolved. Should you still experience any issues, please contact us at support@syseleven.de

Tuesday 16th November 2021

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between Nov 16th, 2021 22:00 and 03:00 (CET) we will perform planned maintenance in Region DBL


During this period there will be:

  • Short interruptions of virtual machine network connectivity for up to 5 minutes
  • Increased storage Input/Output latencies

Should you have any trouble following the maintenance work please contact us.

Hotline not available

Our hotline is currently not working. Please use our emergency number for urgent requests. Contact our support via email: support@syseleven.de

Update : 12:15 The hotline is reachable again.

Network SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : 12:10 We identified the problem and rolled out a fix. Service is up again, we are still observing the situation.

Reason for Outages (RfO) (de)

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

**Update 17:22: ** The network in the DBL region is working again.

Tuesday 9th November 2021

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between Nov 9th, 2021 22:00 and 03:00 (UTC +1) we will perform planned maintenance in the Region DBL


Our plan is to have no customer-facing impact, but there is a possibility that the storage will have a performance degradation for several minutes.


Should you have any trouble following the maintenance work please contact us.

Monday 8th November 2021

No incidents reported

Sunday 7th November 2021

No incidents reported

Saturday 6th November 2021

No incidents reported

Friday 5th November 2021

No incidents reported

Thursday 4th November 2021

No incidents reported

Wednesday 3rd November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update : We are still continuing the investigation, there has been an improvement of the situation but there is still network degradation Update : We have identified the issue and took measures

Tuesday 2nd November 2021

No incidents reported

Monday 1st November 2021

API SysEleven Stack API issues in Region cbk

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: We identified the root cause and took measures to bring back control

Sunday 31st October 2021

No incidents reported

Saturday 30th October 2021

No incidents reported

Friday 29th October 2021

No incidents reported

Thursday 28th October 2021

No incidents reported

Wednesday 27th October 2021

No incidents reported