Past Incidents

Between January 18th, 2022 22:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

• Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

Between January 11th, 2022 22:00 and 03:00 (UTC +1) we will perform planned maintenance in Region CBK

During this period there will be:

• Interruptions of network connectivity of virtual machines for up to 5 minutes
• Increased storage latencies for a short period of time

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing API issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update 16:31 : We brought back normal service around 16:21, we identified the root cause and are checking a few things.

Our Monitoring identified a power failure.

A power failure occurred on one phase and both feeds were carried away.

We are in the data center investigating the problem and will restore all devices as soon as possible.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

We will keep you informed and apologise for any inconveniences.

Update: 11:30 One Node is down, both power supplies affected. Operations migrates the affected VEs to new hardware nodes

Update 11:55 Power redundancy restored

Update 12:15 VEs were migrated and defective node and power were repaired.

Update 12:35 Incident fixed. If you still have problems with your systems, please contact us directly.

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:20: The network seems to be functional again, we are still observing and investigating.

Update 10:30: We are confident that the cause of the issue has been eliminated.

Currently we are facing issues with the SysEleven Stack API. Authentication requests may be rejected wrongly. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Metakube API is failing for the FES region. No clusters can be created or managed currently.

Update (17:45): A change could not propagate to the FES infrastructure for Metakube because of a race condition. We were able to manually fix the problem. All systems are operational again.