All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 18th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between January 18th, 2022 22:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL


During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

Saturday 15th January 2022

No incidents reported

Friday 14th January 2022

No incidents reported

Thursday 13th January 2022

No incidents reported

Wednesday 12th January 2022

No incidents reported

Tuesday 11th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between January 11th, 2022 22:00 and 03:00 (UTC +1) we will perform planned maintenance in Region CBK


During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes
  • Increased storage latencies for a short period of time

Should you have any trouble following the maintenance work please contact us.

Monday 10th January 2022

No incidents reported

Sunday 9th January 2022

No incidents reported

Saturday 8th January 2022

No incidents reported

Friday 7th January 2022

No incidents reported

Thursday 6th January 2022

No incidents reported

Wednesday 5th January 2022

No incidents reported

Tuesday 4th January 2022

No incidents reported

Monday 3rd January 2022

API SysEleven Stack issues in region CBK

At the moment we are facing API issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update 16:31 : We brought back normal service around 16:21, we identified the root cause and are checking a few things.

Sunday 2nd January 2022

No incidents reported

Saturday 1st January 2022

No incidents reported

Friday 31st December 2021

No incidents reported

Thursday 30th December 2021

No incidents reported

Wednesday 29th December 2021

Virtual Machines Managed Platform (PVC) power failure in DC BKI

Our Monitoring identified a power failure.

A power failure occurred on one phase and both feeds were carried away.

We are in the data center investigating the problem and will restore all devices as soon as possible.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

We will keep you informed and apologise for any inconveniences.

Update: 11:30 One Node is down, both power supplies affected. Operations migrates the affected VEs to new hardware nodes

Update 11:55 Power redundancy restored

Update 12:15 VEs were migrated and defective node and power were repaired.

Update 12:35 Incident fixed. If you still have problems with your systems, please contact us directly.

Tuesday 28th December 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:20: The network seems to be functional again, we are still observing and investigating.

Update 10:30: We are confident that the cause of the issue has been eliminated.

Monday 27th December 2021

No incidents reported

Sunday 26th December 2021

No incidents reported

Saturday 25th December 2021

No incidents reported

Friday 24th December 2021

No incidents reported

Thursday 23rd December 2021

No incidents reported

Wednesday 22nd December 2021

No incidents reported

Tuesday 21st December 2021

No incidents reported

Monday 20th December 2021

No incidents reported

Sunday 19th December 2021

No incidents reported

Saturday 18th December 2021

No incidents reported

Friday 17th December 2021

No incidents reported