Past Incidents

Between July 14th, 2022 10:00 PM and 01:00 AM (UTC +2) we will perform planned maintenance in Region FES

During the maintenance we expect the following impact:

• All OpenStack APIs in FES will be unavailable for up to 30 minutes
• VPN connections will be interrupted for up to 2 minutes

Should you have any trouble following the maintenance work please contact us.

Our Monitoring identified a hardware node failure.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update: All guest systems, including the services running on them, are available and running again. Nevertheless, we kindly ask you to check the affected systems for their full functionality.

At the moment, some clients are experiencing timeout issues against their cluster's apiserver endpoint.

We haven't yet been able to reproduce the issue, but have found a possible hotfix that alleviates the issues and are testing it.

We will keep you informed and apologise for any inconveniences.

Update 13:37: We've deployed a fix and are watching the situation.

Between July 5th, 2022 10:00 PM and 12:00 PM (UTC +2) we will perform planned maintenance in Region FES

During this period there will be:

• series of interruptions of network connectivity of virtual machines for up to 5 minutes in total

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing API issues with VPNaaS in region FES. Already established VPNaaS connections should not be affected and should keep forwarding traffic. API problems make it impossible to create new VPNaaS connections, modify or delete existing.

We will keep you informed and apologize for any inconvenience.

Update 14:27: we believe to have fixed the problem but we are still observing and digging for the root cause.

Update 27th: our mitigation has proven stable. We stop watching while still investigating a more sustainable fix of the root cause.

Between June 22nd, 2022 22:00 and 01:00 (UTC +2) we will perform planned maintenance in Region FES

During this period the Glance, Nova and Cinder API will be unavailable for up to 5 minutes, running VMs and S3 storage are not affected.

Should you have any trouble following the maintenance work please contact us.

Update: Cloudflare has implemented a fix and is monitoring results.

Monitoring A fix has been implemented and we are monitoring the results. Posted 4 minutes ago. Jun 21, 2022 - 07:20 UTC

Cloudflare has identified issues with their services: https://www.cloudflarestatus.com/

Investigating - Cloudflare is investigating wide-spread issues with our services and/or network.

Users may experience errors or timeouts reaching Cloudflare’s network or services.

We will update this status page to clarify the scope of impact as we continue the investigation.

The next update should be expected within 15 minutes. Jun 21, 06:43 UTC

As far as we know, our network is operational.