Past Incidents

Between August 16th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region DBL

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Fixed: Our external DNS resolution has been restored

Previous Message: Our DNS resolution is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline. Our gitlab instance code.syseleven.de is also affected by the outage.

This incident has been resolved.

Past message: Our DNS provider is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline.

Our Monitoring identified multiple hardware node failures.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update 16:30: All hardware nodes are running again. We are currently working on resolving all remaining alerts. Update 16:50: All websites are reachable and working again. We are still working on some remaining minor problems and follow up tasks.

For a number of customer clusters, the Kubernetes controller-manager and the scheduler were not functioning. Running workloads were not affected, but no scheduling decisions could be made.

Incident over: 22:30

At the moment we are facing network issues in region FES that also affect our control plane services.

We will keep you informed and apologize for any inconveniences.

Update 12:20 : We have identified and resolved an issue and are now verifying the solution. Update 13:05 : After a short watch time we have verified that the solution did fix the issue.

Reason for Outage (RfO) (de)

Between July 27rd, 2022 22:00 and 00:00 (CEST) we will perform planned maintenance in Region FES

During the maintenance we expect the following impact:

• series of interruptions of network connectivity of virtual machines for up to 5 minutes in total

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing connectivitiy issues in region FES.

We will keep you informed and apologise for any inconveniences.

update Since 15:20 the issues have been resolved

We are experiencing some issues on login via login.syseleven.de

Update: The issue was identified and fixed, login is working again