All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 13th September 2022

SysEleven Stack maintenance announcement for region CBK, scheduled 1 year ago

Between September 13th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK

During this period there will be:

  • network availability of virtual machines will be interrupted for up to 5 min
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Tuesday 6th September 2022

SysEleven Stack maintenance announcement for Region FES, scheduled 1 year ago

Between September 6th, 2022 22:00 and 23:00 (UTC +2) we will perform planned maintenance in Region FES

During this period there will be:

  • network availability of virtual machines will be interrupted for up to 2 min
  • VPN connections will be interrupted for up to 2 minutes
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

SysEleven CloudObserver maintenance announcement, scheduled 1 year ago

Between September 6th, 2022 12:00 and 13:00 (UTC +2) we will perform planned maintenance of SysEleven CloudObserver

During this period there may/will be:

  • availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted for up to 1 hr
  • loss of metrics for the time of possible interruption
  • access to the API/Dashboard will not be possible

Update 13:30 (UTC +2)

Unfortunately the change was not successful and had to be rolled back. This is still in progress.

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Update 14:25 (UTC +2)

The maintenance is finished. Unfortunately the change was not successful. We had to revert the change, producing more downtime than anticipated. We will follow up with other changes to mitigate the initial issue and then we will do this change again.

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Should you have any trouble following the maintenance work please contact us.


Monday 5th September 2022

No incidents reported

Sunday 4th September 2022

No incidents reported

Saturday 3rd September 2022

No incidents reported

Friday 2nd September 2022

No incidents reported

Thursday 1st September 2022

No incidents reported

Wednesday 31st August 2022

Managed Platform (PVC) failure in a hardware node in DC blu1

Our Monitoring identified a hardware node failure.

Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Tuesday 30th August 2022

No incidents reported

Monday 29th August 2022

code.syseleven.de unavailable

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:30: The issue has been fixed and the site is available again. We are still monitoring the system.

We are currently experiencing issues with code.syseleven.de. Currently the site is inaccesible. We identified the issue and are working on a fix.

SysEleven Cloudobserver unavailable

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:35 The issue has been fixed and the system is fully available again. We are still monitoring it.

We are currently experiencing issues with the Cloudobserver, causing some missing trending data. We identified the problem and are working to resolve the issue.

Sunday 28th August 2022

No incidents reported

Saturday 27th August 2022

No incidents reported

Friday 26th August 2022

No incidents reported

Thursday 25th August 2022

No incidents reported

Wednesday 24th August 2022

No incidents reported

Tuesday 23rd August 2022

No incidents reported

Monday 22nd August 2022

No incidents reported

Sunday 21st August 2022

No incidents reported

Saturday 20th August 2022

No incidents reported

Friday 19th August 2022

No incidents reported

Thursday 18th August 2022

No incidents reported

Wednesday 17th August 2022

No incidents reported

Tuesday 16th August 2022

SysEleven Stack network maintenance announcement in region DBL, scheduled 1 year ago

Between August 16th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region DBL

During this period there will be:

  • network availability of virtual machines will be interrupted for up to 5 min
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Monday 15th August 2022

No incidents reported

Sunday 14th August 2022

No incidents reported

Saturday 13th August 2022

No incidents reported

Friday 12th August 2022

No incidents reported

Thursday 11th August 2022

No incidents reported

Wednesday 10th August 2022

No incidents reported

Tuesday 9th August 2022

SysEleven Stack DNS API Fixed: DNS resolution appears to be impaired

Fixed: Our external DNS resolution has been restored

Previous Message: Our DNS resolution is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline. Our gitlab instance code.syseleven.de is also affected by the outage.

Fixed: Issues with SysEleven Observer (aka Grafana)

Issues with Cortex which results in reduced or no metrics in customers Grafana Dashboards (SysEleven Observer).

We are investigating the issue.

Update: 09:32h

The issue has been fixed and metrics are being written and are viewable again. However, metrics between ~02:00AM and 09:30AM of today will not be available.

If you still experience issues, please contact us via e-mail or phone.

FIXED: Major Incident - Internal DNS Resolving

This issue is resolved. We experienced several major outages associated with internal DNS resolution issues. Should you have been affected, please open a ticket in our ticket system.

NFS FIXED: Managed Platform NFS partial outage in DC BLU1

This is fixed. We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.

Managed Platform NFS partial outage in DC BKI1

This is fixed. We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.

Monday 8th August 2022

No incidents reported

Sunday 7th August 2022

No incidents reported