Past Incidents

Affected Components: SysEleven CloudObserver

Scheduled Start: 29. Sept. 2022/10:00 am Scheduled End: 29 Sept. 2022/11:00 am

State: Fixed

Description:

• Maintenance of underlying components for making it more reliable

Customer Impact during the Maintenance:

• availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted
• loss of metrics for the time of possible interruption

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region FES

Scheduled Start: 28. Sept. 2022/10:00 pm Scheduled End: 29. Sept. 2022/01:00 am

State: SCHEDULED

Description:

• Scheduled maintenance of our SysEleven Stack in Region FES

Customer Impact during the Maintenance:

• partially no access to the API/Dashboard (loss of control)
• running virtual machines will not be affected
• SEOS (S3) will not be affected
• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Status Page

Scheduled Start: 21. Sept. 2022/11:00 am Scheduled End: 21. Sept. 2022/11:30 am

State: Fixed

Description:

We will change the groups and items of several objects on the SysEleven Status page

Upcoming changes:

• Consolidate "SysEleven Network Backbone" items into a single item and put it into "Syseleven Network" group
• Rename "SysEleven Stack Global Services" to "SysEleven Global Services" and move it into "SysEleven Support" group; prefix former SysEleven Stack Global Services items to "SysEleven Stack ..."
• Move "SysEleven Login", "Syseleven Container Registry" and "Dashboard (metakube)" items into the new "Syseleven Global Services" group
• Add "SysEleven CloudObserver", "code.syseleven.de" and "SysEleven customer portal" items into the new "Syseleven Global Services" group
• Remove "Control Plane Services (Azure - East US)"
• Add "Block Storage (Cinder Volumes / M2 Flavors)" item into "SysEleven Stack - Region FES" group
• Change "Ticketsystem" to "Ticketing System"
• Change "$platform (DC $region)" group names to "$platform - Region $region"
• Split MetaKube group into global services ("MetaKube Dashboard / API") and control plane/cluster nodes group per region
• Change order of groups to: Support, Global Services, Network, Managed Hosting, Stack, MetaKube

Customer Impact during the Maintenance:

• We do not expect any customer impact.

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Between September 13th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Between September 6th, 2022 22:00 and 23:00 (UTC +2) we will perform planned maintenance in Region FES

During this period there will be:

• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Our Monitoring identified a hardware node failure.

Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.