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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-05-13 18:00 UTC+02:00 (CEST)

Scheduled End: 2025-05-13 22:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Saturday 22nd October 2022

No incidents reported

Friday 21st October 2022

No incidents reported

Thursday 20th October 2022

INCIDENT: PVC Failure of a hardware node, region BKI

UPDATE:

This incident has ended. Should you experience any service issues feel free to contact us.

Affected Components: Hardware node failure, region BKI

Description:

  • Malfunction of a hardware node
  • Hardwarenode has been restarted, service should be recovered.

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.

Wednesday 19th October 2022

SysEleven Stack Identity API INCIDENT: SysEleven STACK Identity API issues

Affected Components: SysEleven Stack Identity API

Incident Start: 19th Sept. 2022/16:36 am Incident End: 19th Sept. 2022/17:19 am

Description:

  • Accessibility of the SysEleven Stack Identity API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs), creating new volumes or changing existing resources is not possible.

Update: 05:19 pm

We have fixed the root cause and are observing the situation

Tuesday 18th October 2022

No incidents reported

Monday 17th October 2022

No incidents reported

Sunday 16th October 2022

No incidents reported

Saturday 15th October 2022

No incidents reported

Friday 14th October 2022

No incidents reported

Thursday 13th October 2022

No incidents reported

Wednesday 12th October 2022

No incidents reported

Tuesday 11th October 2022

No incidents reported

Monday 10th October 2022

No incidents reported

Sunday 9th October 2022

No incidents reported

Saturday 8th October 2022

No incidents reported

Friday 7th October 2022

No incidents reported

Thursday 6th October 2022

No incidents reported

Wednesday 5th October 2022

INCIDENT: SysEleven Container Registry

Affected Components: SysEleven Container Registry

Incident Start: 5th Oct. 2022/10:30 am Incident End: 5th Oct. 2022/11:19 am

Description:

One of the worker nodes in the K8s cluster that is hosting the SysEleven Container Registry became unresponsive, resulting in an undefined state of the service.

All systems have been recovered.

Tuesday 4th October 2022

No incidents reported

Monday 3rd October 2022

No incidents reported

Sunday 2nd October 2022

No incidents reported

Saturday 1st October 2022

No incidents reported

Friday 30th September 2022

No incidents reported

Thursday 29th September 2022

No incidents reported

Wednesday 28th September 2022

Network INCIDENT: SysEleven STACK issues in region fes

Affected Components: SysEleven Stack, region fes

Incident Start: 28th Sept. 2022/10:50 pm Incident End: 29th Sept. 2022/00:10 am

Description:

  • We are currently facing problems with VPN connections in the fes region
  • Occurring errors are currently being investigated.

Customer Impact:

  • VPN Connectivity is restricted

Update: 00:10 am

We identified the problem and brought back VPN connectivity

Tuesday 27th September 2022

No incidents reported

Monday 26th September 2022

No incidents reported

Sunday 25th September 2022

No incidents reported

Saturday 24th September 2022

No incidents reported

Friday 23rd September 2022

No incidents reported