Past Incidents

Affected Components: MetaKube Core API, Dashboard

Scheduled Start: 03.11.2022 08:00PM Scheduled End: 03.11.2022 11:00PM

State: CANCELED

Description:

We're updating the management systems of MetaKube Core to keep compatibility with future Kubernetes versions.

Customer Impact during the Maintenance:

• MetaKube API will be unavailable
• MetaKube Dashboard will be unavailable

The control planes or nodes of existing clusters will not be affected.

Affected Components: Monitoring System

Scheduled Start: 26. Oct. 2022/11:00 am Scheduled End: 26. Oct. 2022/13:00 am

State: DONE

Description:

On 26.10.2022, we will switch our monitoring system to operate on a more current platform during the course of the day. This changeover will not affect the operation of customer systems, but it cannot be ruled out that the recording of faults and incidents will take a bit longer than usual during the changeover. We do not expect any false alarms during the changeover, but if these should occur contrary to expectations, we will be happy to answer any questions via our helpdesk or by e-mail to support@syseleven.de.

Customer Impact during the Maintenance:

• No expected customer impact

UPDATE:

This incident has ended. Should you experience any service issues feel free to contact us.

Affected Components: Hardware node failure, region BKI

Description:

• Malfunction of a hardware node
• Hardwarenode has been restarted, service should be recovered.

Customer Impact:

• During the period of restart, there will be a short interruption in the availability of the systems.

Affected Components: SysEleven Stack Identity API

Incident Start: 19th Sept. 2022/16:36 am Incident End: 19th Sept. 2022/17:19 am

Description:

• Accessibility of the SysEleven Stack Identity API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs), creating new volumes or changing existing resources is not possible.

Update: 05:19 pm

We have fixed the root cause and are observing the situation

Affected Components: SysEleven Container Registry

Incident Start: 5th Oct. 2022/10:30 am Incident End: 5th Oct. 2022/11:19 am

Description:

One of the worker nodes in the K8s cluster that is hosting the SysEleven Container Registry became unresponsive, resulting in an undefined state of the service.

All systems have been recovered.

Affected Components: SysEleven CloudObserver

Scheduled Start: 29. Sept. 2022/10:00 am Scheduled End: 29 Sept. 2022/11:00 am

State: Fixed

Description:

• Maintenance of underlying components for making it more reliable

Customer Impact during the Maintenance:

• availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted
• loss of metrics for the time of possible interruption

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region fes

Incident Start: 28th Sept. 2022/10:50 pm Incident End: 29th Sept. 2022/00:10 am

Description:

• We are currently facing problems with VPN connections in the fes region
• Occurring errors are currently being investigated.

Customer Impact:

• VPN Connectivity is restricted

Update: 00:10 am

We identified the problem and brought back VPN connectivity