Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
NetworkINCIDENT: SysEleven STACK networking issues in regionDBL
Affected Components: SysEleven Network Stack, region DBL
Incident Start: 17th Nov. 2022/02:45 am
Incident End: 17th Sept. 2022/04:30 am
Description:
We experience network outage on our gateways which blocks all network traffic for DBL
Customer Impact:
Connectivity is lost
Update: 04:20 am
The problem has been identified and network is back recovered.
Wednesday 16th November 2022
No incidents reported
Tuesday 15th November 2022
No incidents reported
Monday 14th November 2022
INCIDENT: PVC Problems with icinga monitoring BKI/BLU
Affected Components: Monitoring Icinga2 problems, region BKI/BLU
Incident Start: 14th Sept. 2022/03:30 am
Incident End: 14th Sept. 2022/5:45 am
Description:
Problem with icinga monitoring system
expected false positive alarms
Customer Impact:
false positive alarms
potential missed alarms
Sunday 13th November 2022
No incidents reported
Saturday 12th November 2022
No incidents reported
Friday 11th November 2022
No incidents reported
Thursday 10th November 2022
Virtual MachinesINCIDENT: PVC Failure of a stage hardware node, region BLU1
Affected Components: Hardware node failure, region BLU1
Incident Start: 10th Nov. 2022/10:17 am
Incident End: 10th Nov. 2022/10:35 am
Description:
Malfunction of a hardware node
Restart of the hardware node was necessary
Customer Impact:
During the period of restart, there was a short interruption in the availability of the systems.
Affected customers were notified via E-Mail.
Please check the affected systems for their full functionality.
Wednesday 9th November 2022
No incidents reported
Tuesday 8th November 2022
MetaKube Dashboard / APIMetaKube Core API Partial outage
Cluster creation is not working correctly.
We found the issue and will rollout a fix as soon as possible.
Update 04:45 PM:
Fix was rolled out and API is operational again.
Monday 7th November 2022
INCIDENT: NFS in Region BKI disturbed
Affected Components: NFS, region BKI
Incident Start: 7th Nov. 2022/10:10 pm
Incident End: 7th Nov. 2022/10:51 pm
The incident has been resolved. Should you still experience issues please open a ticket or call our emergency hotline.
Virtual MachinesUnspezifische Problem mit Datenbanken / Hardwarenodes in PVC (Alle Regionen) / Unspecific problem with databases / hardware codes in PVC (All regions)
Aktuell kann es zum Störungen bei MySQL und PostgreSQL Datenbanken kommen. Wir arbeiten aktuell an der Störungsbeseitigung.
Dieser Incident wurde behoben!
Currently there may be some problems with MySQL databases. We are currently working on troubleshooting.
This incident has been resolved!
Sunday 6th November 2022
No incidents reported
Saturday 5th November 2022
No incidents reported
Friday 4th November 2022
No incidents reported
Thursday 3rd November 2022
No incidents reported
Wednesday 2nd November 2022
No incidents reported
Tuesday 1st November 2022
No incidents reported
Monday 31st October 2022
No incidents reported
Sunday 30th October 2022
No incidents reported
Saturday 29th October 2022
No incidents reported
Friday 28th October 2022
No incidents reported
Thursday 27th October 2022
No incidents reported
Wednesday 26th October 2022
No incidents reported
Tuesday 25th October 2022
No incidents reported
Monday 24th October 2022
No incidents reported
Sunday 23rd October 2022
No incidents reported
Saturday 22nd October 2022
No incidents reported
Friday 21st October 2022
No incidents reported
Thursday 20th October 2022
INCIDENT: PVC Failure of a hardware node, region BKI
UPDATE:
This incident has ended. Should you experience any service issues feel free to contact us.
Affected Components: Hardware node failure, region BKI
Description:
Malfunction of a hardware node
Hardwarenode has been restarted, service should be recovered.
Customer Impact:
During the period of restart, there will be a short interruption in the availability of the systems.
Wednesday 19th October 2022
SysEleven Stack Identity APIINCIDENT: SysEleven STACK Identity API issues
Affected Components: SysEleven Stack Identity API
Incident Start: 19th Sept. 2022/16:36 am
Incident End: 19th Sept. 2022/17:19 am
Description:
Accessibility of the SysEleven Stack Identity API is not ensured.
Customer Impact:
Spawning new virtual machines (VMs), creating new volumes or changing existing resources is not possible.
Update: 05:19 pm
We have fixed the root cause and are observing the situation
