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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 15th December 2022

No incidents reported

Wednesday 14th December 2022

No incidents reported

Tuesday 13th December 2022

No incidents reported

Monday 12th December 2022

Network INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, region DBL

Incident Start: 12th Dec. 2022/13:40 Incident End: 12th Dec. 2022/14:10

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update:14:10

We were able to pin down the root cause and rolled out a change to fix the problem

Update:15:00

We are still in the process of cleaning up follow up problems for Octavia load balancers

Update:15:47

The Octavia load balancers are repaired now too. With that all issues are fixed.

Sunday 11th December 2022

No incidents reported

Saturday 10th December 2022

No incidents reported

Friday 9th December 2022

No incidents reported

Thursday 8th December 2022

No incidents reported

Wednesday 7th December 2022

No incidents reported

Tuesday 6th December 2022

No incidents reported

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

No incidents reported

Wednesday 30th November 2022

No incidents reported

Tuesday 29th November 2022

No incidents reported

Monday 28th November 2022

No incidents reported

Sunday 27th November 2022

No incidents reported

Saturday 26th November 2022

No incidents reported

Friday 25th November 2022

No incidents reported

Thursday 24th November 2022

Control Plane Services (SysEleven - DBL) INCIDENT: Issues with DBL control plane services / Accessing Metakube API in regions CBK and FES

Affected Components: Metakube API, region CBK and FES

Incident Start: 24th Nov. 2022/12:15 pm

Description:

We are currently experiencing a partial outage with control plane services in our DBL region. This may result in issues when accessing the Metakube API in the Regions CBK and FES as well. We will update you shortly.

Update 01:10 pm:

Metakube API timeouts have been resolved.

Update 01:35 pm:

All arisen issues have been mitigated and we continue to monitor the issue at hand. Should you experience any limitations or reduction / disruption please contact us.

Update 04:09 pm: We were able to fix the underlying issue with an update. We also haven't seen any issues with any control planes.

Wednesday 23rd November 2022

No incidents reported

Tuesday 22nd November 2022

No incidents reported

Monday 21st November 2022

No incidents reported

Sunday 20th November 2022

No incidents reported

Saturday 19th November 2022

SysEleven Network INCIDENT: Network issues

Affected Components: SysEleven Network, SysEleven API, all regions potentially affected**

Incident Start: 19th Nov. 2022/07:35 pm

Description:

We are currently experiencing issues within our network. Should you be affected, please contact us via our emergency hotline. Opening a ticket prior to calling us, helps us to evaluate, rectify and resolve issues that may persist with your setup.

Update 09:10 pm: All issues have been resolved. As far as we know at the moment, one of the couters at our Berlin Luetzowstraße datacenter was unfunctional and needed to be resetted. These routers are redundant, however, there was impact seen shortly after the failure of the router until all connections successfully moved to the redundant system.

Friday 18th November 2022

No incidents reported

Thursday 17th November 2022

Network INCIDENT: SysEleven STACK networking issues in regionDBL

Affected Components: SysEleven Network Stack, region DBL

Incident Start: 17th Nov. 2022/02:45 am Incident End: 17th Sept. 2022/04:30 am

Description:

  • We experience network outage on our gateways which blocks all network traffic for DBL

Customer Impact:

  • Connectivity is lost

Update: 04:20 am

The problem has been identified and network is back recovered.

Wednesday 16th November 2022

No incidents reported