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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-05-13 18:00 UTC+02:00 (CEST)

Scheduled End: 2025-05-13 22:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Tuesday 17th January 2023

No incidents reported

Monday 16th January 2023

No incidents reported

Sunday 15th January 2023

No incidents reported

Saturday 14th January 2023

No incidents reported

Friday 13th January 2023

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 13 Jan 2023, 09:43 Incident End: 13 Jan 2023, 09:50

Description:

  • Block storage I/O was slow in region CBK between 9:43 and 9:50.

Customer Impact:

  • I/O performance for block storage of VMs (shared-storage main disks or volumes) was degraded which could lead to stalled system operations.

Thursday 12th January 2023

No incidents reported

Wednesday 11th January 2023

No incidents reported

Tuesday 10th January 2023

No incidents reported

Monday 9th January 2023

No incidents reported

Sunday 8th January 2023

No incidents reported

Saturday 7th January 2023

No incidents reported

Friday 6th January 2023

No incidents reported

Thursday 5th January 2023

No incidents reported

Wednesday 4th January 2023

No incidents reported

Tuesday 3rd January 2023

No incidents reported

Monday 2nd January 2023

No incidents reported

Sunday 1st January 2023

No incidents reported

Saturday 31st December 2022

No incidents reported

Friday 30th December 2022

No incidents reported

Thursday 29th December 2022

No incidents reported

Wednesday 28th December 2022

No incidents reported

Tuesday 27th December 2022

No incidents reported

Monday 26th December 2022

No incidents reported

Sunday 25th December 2022

No incidents reported

Saturday 24th December 2022

No incidents reported

Friday 23rd December 2022

No incidents reported

Thursday 22nd December 2022

No incidents reported

Wednesday 21st December 2022

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 21th Dec. 2022/09:25 am Incident End: 21th Dec. 2022/09:41 am

Description:

  • Performance of the SysEleven Stack API is affected

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 09:50 am

The API issues already resolved, we are still investigating what was causing them in the first place

Update: 10:25 am

We identified the root cause

Tuesday 20th December 2022

Control Plane Services (SysEleven - All regions) INCIDENT: major outage of metakube control plane

Affected Components: metakube control plane, all regions

Incident Start: 20th of December 2022/12:00 pm

Incident End: 20th of December 2022/2:15 pm

Description:

We are currently experiencing a major outage of the kubernetes control plane across all regions.

Update 01:35 pm We have successfully identified the issue and a fix is currently rolled out.

Update 02:15 pm We have successfully fixed the issue

Customer Impact during the Maintenance:

Examples:

  • Services will be impeded
  • Connectivity is impaired

Customer Actions:

  • Please inform us if you notice any further irregularities

Monday 19th December 2022

No incidents reported

Sunday 18th December 2022

Virtual Machines INCIDENT: PVC Failure of a hardware node, region BKI

Affected Components: Hardware node failure, region BKI

Incident Start: 18th Dec. 2022/11:25 am Incident End: 18th Dec. 2022/11:55 am

Description:

  • Malfunction of a hardware node
  • Restart of the hardware node was necessary
  • Stage only, no production instances affected

Customer Impact: Stage only, no production instances affected

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.