Past Incidents

Affected Components: SysEleven Stack API, region FES

Incident Start: 02nd February. 2023/11:00 Incident End: 02nd February. 2023/12:30

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update:11:45

We identified the issue and fixed it. We are currently watching the situation and repairing follow up problems.

Update:12:05

We see additional problems and failing requests again, we are further investigating

Update:16:15

The observed API problems were fixed around 12:30, we kept an eye on the situation until 16:15

Affected Components: SysEleven Login, all regions

Incident start: 21. Feb. 2022/08:30 am Incident end: 21. Feb. 2022/09:03 am

Description:

We are currently experiencing a major outage of our login services and are working on mitigating the situation.

Update: The situation has been resolved.

Affected Components: Regular/emergency hotline

Incident Start: 10th February 2022/10:32 am Incident End: 10th February 2022/12:20 am

Description:

We are currently experiencing an outage at our external phone service provider. We have tightened the focus on our ticket system, please open a ticket instead of calling us in case of an emergency.

Update:

Our external service provider informed us that the incident has been mitigated. All systems are operational again.