Past Incidents

Affected Components: SysEleven Stack API, region FES

Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm

Description:

• Creation of new VMs and loadbalancers may not be possible.

Customer Impact:

• Creation of new VMs and loadbalancers may not be possible.

Affected Components: MetaKube Platform, all regions

State: Fixed

Description:

The MetaKube API has an increased response time. Running workloads are not affected.

We are investigating the root cause to find a fix asap.

Update 18:08: The API is response time has lowered again. Incident over.

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 25th Sept. 2022/20:00 pm Incident End: 25th Sept. 2022/21:00 pm

Description:

• Updating and creating DNS zones is not possible

Customer Impact:

• Creating new DNS Zones and updating records for existing zones will fail

Update: 21:52$ pm

The API is available again but there are sometimes performance issues. Some requests can take some time until they are active on our name servers.

Affected Components: SysEleven Stack, region FES

Incident Start: 21st Apr. 2023/07:00 am Incident End: 21st Apr. 2023/17:50 pm

Description:

• There is an increased packet loss up to 8% for the IPv6 connections. IPv4 connections are not affected.

Customer Impact:

• Network connectivity has some issues for IPv6.