Past Incidents

Affected Components: SysEleven Stack API, region DBL

Incident Start: 22 Jun. 2022/14:48 Incident End: 22 Jun. 2022/15:20

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 13 Jun 2023, 22:00 CEST

Scheduled End: 14 Jun 2023, 00:00 CEST

State: FINISHED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Jun 2023, 22:00 CEST

Scheduled End: 13 Jun 2023, 00:00 CEST

State: FINISHED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: MetaKube Platform

Scheduled Start: 07. June 2023 / 19:00 CEST

Scheduled End: 08. June 2023 / 01:00 CEST

State: FINISHED

Description:

• Scheduled maintenance of the MetaKube platform

Customer Impact during the Maintenance:

• Short timouts to the Kubernetes Control Plane possible
• Running workloads will not be affected
• Network availability will not be affected
• Storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

UPDATE 23:45

The maintenance has been finished successfully.

Affected Components: PVC Managed Hosting Platform, region BLU

Scheduled Start: 06. June 2023 00:00 am Scheduled End: 06. June 2023 07:00 am

State: FINISHED

Description:

we will perform a maintenance on a list of hardware components at our datacenter location Berlin Lützowstraße on Tuesday, June 6 2023, between 0 and 7 a.m. .

Customer Impact during the Maintenance:

During the installation of updates and necessary server reboots there will be interruptions in the availability of systems.

All customers have been informed about affected systems.

Customer Actions:

• Please inform us if you notice any irregularities after the maintenance

The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.

Services recovered at 09:49am.

We did not expect any impact, therefore we are investigating this now.