All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 12th March 2024

INCIDENT: SysEleven MetaKube Dashboard API issues

Affected Components: MetaKube Dashboard API

Incident Start: 2024-03-012 16:00 UTC+01:00 (CET)


Description:

  • Accessibility of the SysEleven MetaKube Dashboard API is not ensured.
  • Clusters may not be reconciled currently

Customer Impact:

  • Access to MetaKube Dashboard and API (including Terraform) might be not possible
  • Clusters may not be reconciled currently

Update: 2024-03-012 17:30 UTC+01:00 (CET)

  • Issues are fixed

Monday 11th March 2024

No incidents reported

Sunday 10th March 2024

No incidents reported

Saturday 9th March 2024

No incidents reported

Friday 8th March 2024

No incidents reported

Thursday 7th March 2024

No incidents reported

Wednesday 6th March 2024

No incidents reported

Tuesday 5th March 2024

No incidents reported

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

No incidents reported

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

No incidents reported

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

Virtual Machines INCIDENT: PVC Failure of a hardware node, region blu1

Affected Components: Hardware node failure, region blu

Incident Start: 2024-02-23 22:35 UTC+01:00 (CET) Incident End: 2024-02-23 23:45 UTC+01:00 (CET)


Description:

  • Malfunction of a hardware node
  • Restart of the hardware node is necessary
  • Evacuation of custmer system was necessary

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Thursday 22nd February 2024

No incidents reported

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

SysEleven Stack Authoritative DNS INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 19 Feb 2024 08:30 CET

Incident End: 19 Feb 2024 08:50 CET


Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 19 Feb 2024 08:50 CET

Connectivity recovered

Sunday 18th February 2024

No incidents reported

Saturday 17th February 2024

No incidents reported

Friday 16th February 2024

No incidents reported

Thursday 15th February 2024

No incidents reported

Wednesday 14th February 2024

No incidents reported

Tuesday 13th February 2024

No incidents reported

Monday 12th February 2024

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES

Affected Components: SysEleven Stack Object Storage, region FES

Incident Start: 12th Feb. 2024/13:00 pm (CET - UTC +1)

Incident End: 12th Feb. 2024/14:15 pm (CET - UTC +1)


Description:

At the moment, we are facing issues with the Object Storage (Ceph) in Region FES.


Customer Impact:

  • API is not working correctly

Update 14:18 p.m.

  • Issue is fixed and service is operational

Sunday 11th February 2024

SysEleven Network MAINTENANCE: Dringende Wartungsarbeiten / Urgent maintenance work network component Fortigate

Affected Components: Network Component Fortigate

Scheduled Start: Feb. 11 2024 / 08:00 p.m.

Scheduled End: Feb. 11 2024 / 11: p.m.

State: Scheduled Maintainance


Description:

Urgent security update to Fortigate network component

(FortiOS - Out-of-bound Write in sslvpnd (RCE) (CVE-2024-21762))

Expected Impact:

About 1-2 short disconnections when the services are panning.


Customer Impact during the Maintenance:

  • Network Service might be interrupted when actual maintainance takes place

Update 4:30 p.m.

After further evaluating options to mitigate or patch the disclosed vulnerabilities, we learned that patches were anounced but not yet available for download. We continue to monitor the situation closely and will act as soon as patches and upgrades are available.


Update Sunday Feb. 11 7:00 p.m.

After evaluating and testing the provided FortiOS Updates in our datacenter Lankwitzer Straße (BLA) we will be rolling out the patches today between 8 and 11 p.m. in our datacenters BKI and BLU. We have contacted affected customers separately. As the maintenance work affects our VPN routers, short outages of VPN connections are to be expected during the maintenance window mentioned.


Update Sunday Feb. 11 11:00 p.m. All instances of FortiOS in our datacenters have been updated to versions secure against CVE-2024-21762.