Past Incidents

Affected Components: MetaKube Dashboard API

Incident Start: 2024-03-012 16:00 UTC+01:00 (CET)

Description:

• Accessibility of the SysEleven MetaKube Dashboard API is not ensured.
• Clusters may not be reconciled currently

Customer Impact:

• Access to MetaKube Dashboard and API (including Terraform) might be not possible
• Clusters may not be reconciled currently

Update: 2024-03-012 17:30 UTC+01:00 (CET)

• Issues are fixed

Affected Components: Hardware node failure, region blu

Incident Start: 2024-02-23 22:35 UTC+01:00 (CET) Incident End: 2024-02-23 23:45 UTC+01:00 (CET)

Description:

• Malfunction of a hardware node
• Restart of the hardware node is necessary
• Evacuation of custmer system was necessary

Customer Impact:

• During the period of restart, there will be a short interruption in the availability of the systems.
• Affected customers were notified via E-Mail.
• Please check the affected systems for their full functionality.

Affected Components: SysEleven Stack DNS Issues

Incident Start: 19 Feb 2024 08:30 CET

Incident End: 19 Feb 2024 08:50 CET

Description:

• DNS servers overloaded
• ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

• availability of dns servers is reduced

Update 19 Feb 2024 08:50 CET

Connectivity recovered

Affected Components: SysEleven Stack Object Storage, region FES

Incident Start: 12th Feb. 2024/13:00 pm (CET - UTC +1)

Incident End: 12th Feb. 2024/14:15 pm (CET - UTC +1)

Description:

At the moment, we are facing issues with the Object Storage (Ceph) in Region FES.

Customer Impact:

• API is not working correctly

Update 14:18 p.m.

• Issue is fixed and service is operational