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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 21 May 2024, 22:00 CEST

Scheduled End: 22 May 2024, 01:00 CEST

State: SCHEDULED

Description:

We will perform an maintenance on networking components.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 23 May 2024, 22:00 CEST

Scheduled End: 24 May 2024, 01:00 CEST

State: SCHEDULED

Description:

We will perform an maintenance on networking components.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 18th March 2024

No incidents reported

Sunday 17th March 2024

No incidents reported

Saturday 16th March 2024

No incidents reported

Friday 15th March 2024

No incidents reported

Thursday 14th March 2024

No incidents reported

Wednesday 13th March 2024

No incidents reported

Tuesday 12th March 2024

INCIDENT: SysEleven MetaKube Dashboard API issues

Affected Components: MetaKube Dashboard API

Incident Start: 2024-03-012 16:00 UTC+01:00 (CET)

Description:

  • Accessibility of the SysEleven MetaKube Dashboard API is not ensured.
  • Clusters may not be reconciled currently

Customer Impact:

  • Access to MetaKube Dashboard and API (including Terraform) might be not possible
  • Clusters may not be reconciled currently

Update: 2024-03-012 17:30 UTC+01:00 (CET)

  • Issues are fixed

Monday 11th March 2024

No incidents reported

Sunday 10th March 2024

No incidents reported

Saturday 9th March 2024

No incidents reported

Friday 8th March 2024

No incidents reported

Thursday 7th March 2024

MAINTENANCE: MetaKube Platform Customer Cluster LB maintenance, scheduled 2 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: **2024-03-07 18:00 UTC+01:00 (CET)

Scheduled End: **2024-03-07 19:00 UTC+01:00 (CET)

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 6th March 2024

No incidents reported

Tuesday 5th March 2024

No incidents reported

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

MAINTENANCE: MetaKube Platform, scheduled 2 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: **2024-02-29 18:00 UTC+01:00 (CET)

Scheduled End: **2024-02-29 21:00 UTC+01:00 (CET)

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler).
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 28th February 2024

No incidents reported

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

No incidents reported

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

Virtual Machines INCIDENT: PVC Failure of a hardware node, region blu1

Affected Components: Hardware node failure, region blu

Incident Start: 2024-02-23 22:35 UTC+01:00 (CET) Incident End: 2024-02-23 23:45 UTC+01:00 (CET)

Description:

  • Malfunction of a hardware node
  • Restart of the hardware node is necessary
  • Evacuation of custmer system was necessary

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Thursday 22nd February 2024

No incidents reported

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

SysEleven Stack Authoritative DNS INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 19 Feb 2024 08:30 CET

Incident End: 19 Feb 2024 08:50 CET

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 19 Feb 2024 08:50 CET

Connectivity recovered

Sunday 18th February 2024

MAINTENANCE: MetaKube Platform, scheduled 3 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 19. Feb 2024 / 06:00 pm

Scheduled End: 19. Feb. 2024 / 9:00 pm

State: FINISHED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities