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We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

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SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Maintenance

MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-05-13 18:00 UTC+02:00 (CEST)

Scheduled End: 2025-05-13 22:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Scheduled maintenance of the MetaKube platform in all regions
Small update to MetaKube infrastructure

Customer Impact during the maintenance:

Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
Running workloads will not be affected
Network availability will not be affected
Storage availability will not be affected

Customer Actions:

No customer actions needed
Please inform us if you notice any irregularities

Past Incidents

Monday 20th May 2024

No incidents reported

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

No incidents reported

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

Network INCIDENT: SysEleven STACK connectivity issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)

Description:

There are network connectivity issues in Region CBK

Customer Impact:

Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored

Monday 13th May 2024

No incidents reported

Sunday 12th May 2024

No incidents reported

Saturday 11th May 2024

No incidents reported

Friday 10th May 2024

No incidents reported

Thursday 9th May 2024

No incidents reported

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported

Friday 3rd May 2024

No incidents reported

Thursday 2nd May 2024

No incidents reported

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

Control Plane Services (SysEleven - FES) INCIDENT: Loss of apiserver connectivity for all MetaKube clusters in the FES region

Affected Components: Apiserver connectivity MetaKube clusters in FES

Incident Start: 2024-04-30 15:48 UTC+01:00 (CET) Incident End: 2024-04-30 16:23 UTC+01:00 (CET)

Description:

A corrupt NAT entry in the OpenStack overlay following a restart of a neutron server disrupted connectivity to MetaKube control plane load balancers.

Customer Impact:

Loss of connectivity to MetaKube apiservers for all clusters in the FES region

Monday 29th April 2024

No incidents reported

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported

Thursday 25th April 2024

No incidents reported

Wednesday 24th April 2024

No incidents reported

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

No incidents reported

Sunday 21st April 2024

No incidents reported