All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Tuesday 13th August 2024

SysEleven Stack DNS API INCIDENT: SysEleven STACK API issues

Affected Components: **SysEleven Stack API **

Incident Start: 2024-08-13 13:33

Description:

  • We are currently experiencing a loss of control for DNS zones managed by the DNSaaS API

Customer Impact:

  • Changes towards DNSaaS zones and records are not propagated

Update: 2024-08-13 16:10

  • Root cause was identified and fixed, we are observing the situation

Monday 12th August 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-12-08 11:20 Incident End: 2024-12-08 11:38

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update : 2024-12-08 11:38

  • Network problems were identified, we fixed the underlying issue and are now observing the situation

Sunday 11th August 2024

No incidents reported

Saturday 10th August 2024

No incidents reported

Friday 9th August 2024

No incidents reported

Thursday 8th August 2024

No incidents reported

Wednesday 7th August 2024

No incidents reported

Tuesday 6th August 2024

No incidents reported

Monday 5th August 2024

No incidents reported

Sunday 4th August 2024

No incidents reported

Saturday 3rd August 2024

No incidents reported

Friday 2nd August 2024

No incidents reported

Thursday 1st August 2024

No incidents reported

Wednesday 31st July 2024

No incidents reported

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

No incidents reported

Sunday 28th July 2024

No incidents reported

Saturday 27th July 2024

SysEleven Stack Authoritative DNS INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack Authoritative DNS

Incident Start: 2024-07-27 09:37 UTC+02:00 (CEST)

Incident End: 2024-07-27 10:40 UTC+02:00 (CEST)

Description:

  • ns01.cloud.syseleven.net and ns02.cloud.syseleven.net authoritative DNS servers are unavailable
  • (ns03.cloud.syseleven.net and ns04.cloud.syseleven.net are still working)

Customer Impact:

  • DNS resolution may fail for zones hosted in SysEleven Stack DNSaaS

Update: 2024-07-27 10:40 UTC+02:00 (CEST)

  • We have implemented a workaround meaning that ns01.cloud.syseleven.net and ns02.cloud.syseleven.net are available again and can answer DNS queries
  • We are working on a more sustainable solution

Update: 2024-07-27 12:15 UTC+02:00 (CEST)

  • A more sustainable solution is now in place

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

No incidents reported

Monday 22nd July 2024

No incidents reported

Sunday 21st July 2024

No incidents reported

Saturday 20th July 2024

No incidents reported

Friday 19th July 2024

No incidents reported

Thursday 18th July 2024

No incidents reported

Wednesday 17th July 2024

No incidents reported

Tuesday 16th July 2024

No incidents reported

Monday 15th July 2024

No incidents reported