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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 25th November 2024

No incidents reported

Sunday 24th November 2024

No incidents reported

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported

Thursday 21st November 2024

No incidents reported

Wednesday 20th November 2024

No incidents reported

Tuesday 19th November 2024

No incidents reported

Monday 18th November 2024

INCIDENT: Partial outage of MetaKube Control Plane Services Region in region FES

Affected Components: MetaKube Control Plane Services, region FES

Incident Start: 2024-11-18 11:30 UTC+01:00 (CET)

Description:

Infrastructure hosting the MetaKube Control Plane Services has problems.

Customer Impact:

  • MetaKube Control Plane might be slow or not answering

UPDATE 2024-11-18 12:30 UTC+01:00 (CET)

We have identified networking problems as the cause, currently working to resolve them.

UPDATE 2024-11-18 13:27 UTC+01:00 (CET)

We have increased conntrack table size on hardware nodes to avoid networking problems.

We continue to have issues with overloaded pods which we are working on.

UPDATE 2024-11-18 14:00 UTC+01:00 (CET)

We managed to get the overloaded pods running by isolating them on dedicated nodes and raising the resource limits. This stopped other issues as well.

We still need to investigate what caused the overloading of certain pods.

Incident is over.

Sunday 17th November 2024

No incidents reported

Saturday 16th November 2024

No incidents reported

Friday 15th November 2024

No incidents reported

Thursday 14th November 2024

No incidents reported

Wednesday 13th November 2024

No incidents reported

Tuesday 12th November 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-11-12 22:35 Incident End: 2024-11-13 00:00

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 23:08

The announced maintenance is having a bigger impact than expected, we are investigating the situation

Update: 23:45

We were able to pin down the rootcause and prepare a fix to mitigate the problems

Update: 12:00

The network problems were mitigated. If you still encounter issues please contact us!

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region DBL

Affected Components: SysEleven Stack Object Storage, region DBL

Incident Start: 2024-11-12 17:45 UTC+01:00 (CET)

Incident End: 2024-11-12 18:40 UTC+01:00 (CET)

Description:

At the moment we are facing issues with the Object Storage in Region DBL.

Customer Impact:

  • Writing or reading of objects maybe restricted.

Update: 2024-11-12 18:40 UTC+01:00 (CET)

We mitigated the problem and do further investigation

Monday 11th November 2024

No incidents reported

Sunday 10th November 2024

No incidents reported

Saturday 9th November 2024

No incidents reported

Friday 8th November 2024

No incidents reported

Thursday 7th November 2024

No incidents reported

Wednesday 6th November 2024

No incidents reported

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported

Thursday 31st October 2024

No incidents reported

Wednesday 30th October 2024

INCIDENT: SysEleven STACK API issues

Affected Components: SysEleven Stack API

Incident Start: 2024-10-30 09:30 CET

Incident End: 2024-10-30 12:05 CET

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:40

We are still investigating the situation and are in contact with our external network provider to further analyze the problems.

Update: 11:30

The issue has been identified, we are waiting for our external network provider to further fix the situation.

Update: 12:05

The issue has been resolved.

Tuesday 29th October 2024

No incidents reported

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported