All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 5th December 2024

No incidents reported

Wednesday 4th December 2024

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2024-12-04 19:07 UTC+01:00 (CET)

Incident End: 2024-12-04 20:10 UTC+01:00 (CET)

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Requests on OpenStack API may return an error code
  • Spawning new virtual machines (VMs) or changing existing resources may fail

Update: 2024-12-04 20:00 UTC+01:00 (CET)

We identified the likely root cause and a fix is being applied.

Update: 2024-12-04 20:10 UTC+01:00 (CET)

OpenStack API is now working again as expected.

Tuesday 3rd December 2024

No incidents reported

Monday 2nd December 2024

No incidents reported

Sunday 1st December 2024

No incidents reported

Saturday 30th November 2024

No incidents reported

Friday 29th November 2024

Control Plane Services (SysEleven - HAM) INCIDENT: major outage of metakube control plane services in ham1

Affected Components: metakube control plane services, region ham1

Incident Start: 2024-11-29 11:00 UTC+01:00 (CET)

Incident End: 2024-11-29 13:40 UTC+01:00 (CET)

Description:

The metakube control plane services in ham1 can't be reached currently due to slow i/o

Customer Impact:

  • Metakube services e.g. clusters in ham1 can't be reached

Customer Actions:

  • Please inform us if you notice any irregularities

Update 13:23

The situation improved.

Block Storage (Cinder Volumes / M2 Flavors) INCIDENT: SysEleven STACK Storage issues, region HAM1

Affected Components: SysEleven Stack, Storage, region HAM1

Incident Start: 2024-11-29 11:00 UTC+01:00 (CET)

Incident End: 2024-11-29 13:40 UTC+01:00 (CET)

Description:

We are facing issues with the distributed file system, a core component of the SysEleven Stack.

Customer Impact:

  • Starting of virtual machines (VMs) partially not possible.
  • Writing Access to volumes (VM disks) maybe restricted.

Update 13:23

The situation improved, storage access latencies are back to normal.

Thursday 28th November 2024

INCIDENT: Partial degradation of SysEleven IAM services

Affected Components: SysEleven IAM, regions DUS and HAM

Incident Start: 2024-11-28 12:00 UTC+01:00 (CET)

Description:

  • We're currently investigating a service degradation in the SysEleven IAM. Inviting users to an organization is currently not possible.

Customer Impact:

  • Inviting users to an organization is currently not possible.

UPDATE 2024-11-28 13:10 UTC+01:00 (CET)

The issue has been resolved and inviting users to organizations is possible again

Wednesday 27th November 2024

No incidents reported

Tuesday 26th November 2024

No incidents reported

Monday 25th November 2024

No incidents reported

Sunday 24th November 2024

No incidents reported

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported

Thursday 21st November 2024

No incidents reported

Wednesday 20th November 2024

No incidents reported

Tuesday 19th November 2024

No incidents reported

Monday 18th November 2024

INCIDENT: Partial outage of MetaKube Control Plane Services Region in region FES

Affected Components: MetaKube Control Plane Services, region FES

Incident Start: 2024-11-18 11:30 UTC+01:00 (CET)

Description:

Infrastructure hosting the MetaKube Control Plane Services has problems.

Customer Impact:

  • MetaKube Control Plane might be slow or not answering

UPDATE 2024-11-18 12:30 UTC+01:00 (CET)

We have identified networking problems as the cause, currently working to resolve them.

UPDATE 2024-11-18 13:27 UTC+01:00 (CET)

We have increased conntrack table size on hardware nodes to avoid networking problems.

We continue to have issues with overloaded pods which we are working on.

UPDATE 2024-11-18 14:00 UTC+01:00 (CET)

We managed to get the overloaded pods running by isolating them on dedicated nodes and raising the resource limits. This stopped other issues as well.

We still need to investigate what caused the overloading of certain pods.

Incident is over.

Sunday 17th November 2024

No incidents reported

Saturday 16th November 2024

No incidents reported

Friday 15th November 2024

No incidents reported

Thursday 14th November 2024

No incidents reported

Wednesday 13th November 2024

No incidents reported

Tuesday 12th November 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-11-12 22:35 Incident End: 2024-11-13 00:00

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 23:08

The announced maintenance is having a bigger impact than expected, we are investigating the situation

Update: 23:45

We were able to pin down the rootcause and prepare a fix to mitigate the problems

Update: 12:00

The network problems were mitigated. If you still encounter issues please contact us!

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region DBL

Affected Components: SysEleven Stack Object Storage, region DBL

Incident Start: 2024-11-12 17:45 UTC+01:00 (CET)

Incident End: 2024-11-12 18:40 UTC+01:00 (CET)

Description:

At the moment we are facing issues with the Object Storage in Region DBL.

Customer Impact:

  • Writing or reading of objects maybe restricted.

Update: 2024-11-12 18:40 UTC+01:00 (CET)

We mitigated the problem and do further investigation

Monday 11th November 2024

No incidents reported

Sunday 10th November 2024

No incidents reported

Saturday 9th November 2024

No incidents reported

Friday 8th November 2024

No incidents reported

Thursday 7th November 2024

No incidents reported

Wednesday 6th November 2024

No incidents reported