All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-04 08:00 UTC+01:00 (CET)

Scheduled End: 2025-11-04 14:00 UTC+01:00 (CET)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions to ensure reliability

Customer impact during the maintenance:

  • No impact expected
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 8th November 2025

No incidents reported

Friday 7th November 2025

No incidents reported

Thursday 6th November 2025

No incidents reported

Wednesday 5th November 2025

No incidents reported

Tuesday 4th November 2025

No incidents reported

Monday 3rd November 2025

No incidents reported

Sunday 2nd November 2025

No incidents reported

Saturday 1st November 2025

No incidents reported

Friday 31st October 2025

No incidents reported

Thursday 30th October 2025

No incidents reported

Wednesday 29th October 2025

No incidents reported

Tuesday 28th October 2025

No incidents reported

Monday 27th October 2025

No incidents reported

Sunday 26th October 2025

No incidents reported

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

Control Plane Services (SysEleven - CBK) INCIDENT: Performance Degradation of metakube platform on CBK region

Affected Components: Metakube Platform CBK region

Incident Start: 2025-10-24 07:00 UTC+01:00 (CET)

  • Performance is back to normal

    • Thursday 23rd October 2025

    No incidents reported

    Wednesday 22nd October 2025

    No incidents reported

    Tuesday 21st October 2025

    No incidents reported

    Monday 20th October 2025

    SysEleven Database as a Service API INCIDENT: Major outage of DBaaS API and Databases

    Affected Components: DBaaS API and DBaaS Databases

    Incident Start: 2025-10-20 14:00 UTC+01:00 (CET)

    Description:

    No network functionality.

    Customer Impact:

    No access to the DBaaS API and Databases

  • The issue was resolved.

    • Sunday 19th October 2025

    No incidents reported

    Saturday 18th October 2025

    No incidents reported

    Friday 17th October 2025

    No incidents reported

    Thursday 16th October 2025

    No incidents reported

    Wednesday 15th October 2025

    Compute INCIDENT: SysEleven STACK issues in region FES

    Affected Components: SysEleven Stack, region FES

    Incident Start: 2025-10-15 17:35 Incident End: 2025-10-15 18:18

    Description:

    • Occurring errors are currently being investigated.

    Customer Impact:

    • New VMs with m2 flavors seem to have problems spawning correctly

    Update: 2025-10-15 18:18

    We could pin down the issues towards a recent update. The update was rolled back

    Tuesday 14th October 2025

    INCIDENT: partial outage of MetaKube control planes in region CBK/DBL

    Affected Components: MetaKube control planes, region CBK/DBL

    Incident Start: 2025-10-14 02:40 UTC+02:00 (CEST)

    Description:

    Some clusters in the regions CBK/DBL have partial outages. The problem is identified and a solution is being worked on.

    Update 2025-10-14 04:52 UTC+02:00 (CEST)

    Performance is back to normal, watching status.

  • Incident solved.

    • Monday 13th October 2025

    No incidents reported

    Sunday 12th October 2025

    No incidents reported

    Saturday 11th October 2025

    No incidents reported

    Friday 10th October 2025

    No incidents reported