Past Incidents

Incident Start: 2025-12-05 09:50 UTC+01:00 (CET)

Incident End: 2025-12-05 10:45 UTC+01:00 (CET)

We are currently experiencing an outage of our customer portal. We are already in contact with the manufacturer and are working on restoring it. In urgent cases, please use our hotlines.

UPDATE 10.27: While our helpdesk portal is already fully operational again we continue observing the situation. In case of difficulties reaching our portal please do not hesitate in calling us.

Update 10:45: This incident has been resolved.

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 2025-11-27 11:06 UTC+01:00 (CET)

Incident End: 2025-11-27 12:07 UTC+01:00 (CET)

Description:

• SysEleven OpenStack Cloud DNSaaS (Designate) API issues

Customer Impact:

• Creating or updating DNS zones or records via the OpenStack DNSaaS (Designate) API fails
• No impact on existing records

Update 12:07

DNSaaS API functionality is restored

Affected Components: DBaaS API and DBaaS Databases

Incident Start: 2025-11-26 14:00 UTC+01:00 (CET)

Description:

We see issues that connecting to the PostgreSQL Databases may not work properly

Customer Impact:

Issues with Database Access