Europe/Berlin

ISO8601: 2026-10-14T05:58:37+02:00

DIN 5008: 05:58:37 Uhr, 14.10.2026

Unix Epoch: 1791950317

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Public API

Explore the public API documentation in Swagger UI.

Open API Docs

All systems are operational.

Planned Maintenance

See Affected Components

Component Group Name Status
Region DBL Network Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

1 day from now — Planned completion at —
Upcoming

See Affected Components

Component Group Name Status
Region DUS2 OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

5 days from now — Planned completion at —
Upcoming

SysEleven Status

Thank you for visiting our status page. We understand the importance of reliable service, and we're dedicated to keeping you informed about any potential disruptions. This page provides a detailed overview of our system health, including current incidents, scheduled maintenance, and historical performance data. We strive for transparency and will provide timely updates as situations evolve. If you experience service impacts or performance issues please do not hesitate in contacting our Technical Support or visit our Support Site.

  • Technical Support

    Last updated 2026-06-11 15:58:07

    Information regarding availability of our Technical Support, Helpdesk Portal, public documentation and status page.

    View Details
  • MetaKube - Control Plane Services

    Last updated 2026-06-11 15:58:07

    MetaKube - Control Plane Services in SysEleven Stack of all regions e.g. api-server, etcd, controller manager...

  • IAM - Identity and Access Management

    Last updated 2026-06-11 15:58:07

    Manages user identities, roles, and permissions across the platform.

  • SysEleven Login

    Last updated 2026-06-11 15:58:07

    Operational

    Single Sign-On by SysEleven

    View Details
  • Core Network

    Last updated 2026-06-26 15:30:54

    Operational

    Core network of AS25291: backbone interconnects between all regions, internet transit as well as public and private peerings.

  • DDoS Guard

    Last updated 2026-06-26 15:31:23

    Operational

    Detects and mitigates DDoS attacks targeting customer services and SysEleven infrastructure.

  • DevOps Platform

    Last updated 2026-06-11 15:58:07

    Operational

    Provides CI/CD pipelines, automation tooling, and infrastructure-as-code management.

    View Details
  • Portal

    Last updated 2026-07-01 10:14:48

    Operational

    Web interface for customers to provision and manage resources.

    View Details
  • Dashboard - alloy

    Last updated 2026-10-06 09:36:41

    A web-based portal to interact with, monitor, and configure all SysEleven products through an intuitive UI. Limited to regions DUS2 & HAM1

    View Details
  • Database as a Service API

    Last updated 2026-06-11 15:58:07

    Operational

    REST API for provisioning, configuring, and managing DBaaS instances.

  • MetaKube Dashboard and API

    Last updated 2026-06-11 15:58:07

    A web-based portal to interact with, monitor, and manage MetaKube Kubernetes clusters (CBK, DBL, FES). Includes the API of the web-portal.

    View Details
  • OpenStack Cloud - Horizon

    Last updated 2026-06-11 15:58:07

    Operational

    Web-based OpenStack dashboard for accessing compute, storage and networking services.

    View Details
  • OpenStack Cloud - Identity API

    Last updated 2026-06-11 15:58:07

    Keystone API handling authentication and service catalog for OpenStack.

  • OpenStack Cloud - Secrets API

    Last updated 2026-06-11 15:58:07

    Operational

    Barbican API for storing and retrieving encrypted secrets.

  • OpenStack Cloud - Designate DNS API

    Last updated 2026-09-24 12:57:03

    Designate API for managing DNS zones and records.

  • DBaaS - Database as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Managed relational database offering with automated backups, scaling, and updates.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OaaS - Observability as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Collects logs, metrics, and traces, delivering dashboards and alerting.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

Planned Maintenance

See Affected Components

Component Group Name Status
Region DUS2 OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

5 days from now — Planned completion at —
Upcoming
5 days from now —

Affected Components: SysEleven OpenStack Cloud in Region DUS2

Description:

We will perform maintenance on the OpenStack APIs.

Customer Impact during the Maintenance:

  • OpenStack APIs can be unreachable for a short time (2-4 minutes).
  • The S3 API is not affected.
  • Running VMs are not affected.

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region DBL Network Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

1 day from now — Planned completion at —
Upcoming
1 day from now —

Affected Components: SysEleven OpenStack Cloud Networking in Region DBL

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
  • Please note: During the maintenance window, we recommend not to create new deployments or change existing ones. This restriction ensures operational stability. The continuous operation of existing applications may experience up to 2 mins of interruption.

Past Maintenance

See Affected Components

Component Group Name Status
Region CBK Compute Operational

SysEleven OpenStack Cloud announcement (CBK)

3 months ago — Completed at —
Complete
3 months ago —

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • No customer actions needed.
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region HAM1 Network Operational

SysEleven OpenStack Cloud announcement (HAM1)

3 months ago — Completed at —
Complete
3 months ago —

Description:
We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each.
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:
No customer actions needed. Please inform us if you notice any irregularities.

See Affected Components

Component Group Name Status
Region CBK Compute Operational

SysEleven OpenStack Cloud announcement (CBK)

3 months ago — Completed at —
Complete
3 months ago —

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

SysEleven Status Page upgrade

4 months ago — Completed at —
Complete
4 months ago —

Affected Components:
SysEleven Status Page

Description:

Upgrade status page onto latest version. Enhanced design and feature set.

Customer Impact during the Maintenance:
Status page during maintenance partially unavailable. RSS/Atom feed during maintenance partially unavailable. API will be interrupted
Customer Actions:

No customer actions needed

See Affected Components

Component Group Name Status
Region DUS2 Network Operational

SysEleven OpenStack Cloud announcement (DUS2)

4 months ago — Completed at —
Complete
4 months ago —

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region CBK Network Operational
Region CBK OpenStack Cloud - API Operational

SysEleven OpenStack Cloud announcement (CBK)

4 months ago — Completed at —
Complete
4 months ago —

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
APIs and Frontends MetaKube Dashboard and API Operational
Global Services MetaKube - Control Plane Services Operational

MetaKube Platform, all regions

4 months ago — Completed at —
Complete
4 months ago —

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region CBK Network Operational

SysEleven OpenStack Cloud announcement (CBK)

4 months ago — Completed at —
Complete
4 months ago —

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • API connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region FES Network Operational

SysEleven OpenStack Cloud announcement (FES)

4 months ago — Completed at —
Complete
4 months ago —

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Network Interconnect DUS - BLU

5 months ago — Completed at —
Complete
5 months ago —

Affected Components:
Network, regions DUS, BLU

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.

Customer Impact during the Maintenance:
No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:
Please inform us if you notice any irregularities

Network Interconnect HAM - BLU

6 months ago — Completed at —
Complete
6 months ago —

Affected Components:
Network, regions HAM, BLU

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.

Customer Impact during the Maintenance:
No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:
Please inform us if you notice any irregularities

MetaKube Platform

6 months ago — Completed at —
Complete
6 months ago —

Affected Components:
MetaKube Platform, all regions

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

29.06.2026

See Affected Components

Component Group Name Status
Region DUS2 Compute Operational

Issue Creating New Instances

3 months ago —
Fixed

Fixed

3 months ago —

We were able to mitigate the issue around 4:22 pm (CEST) and creating new instances is possible again.

Watching

3 months ago —

Creating new instances should be working normally again. We're monitoring to confirm the issue has been fixed.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

15.06.2026

See Affected Components

Component Group Name Status
APIs and Frontends Dashboard - alloy Operational

SysEleven STACK Dashboard issues, Cloud

3 months ago —
Fixed

Fixed

3 months ago —

Update : We were able to mitigate the problems at 23:00 UI dashboard.syseleven.de is working again

Investigating

3 months ago —

Currently investigating.

3 months ago —

Affected Components: SysEleven Dashboard

Description:

dashboard.syseleven.de is not working properly Cloud APIs are working as expected Customer Impact: Working via UI is currently limited

See Affected Components

Component Group Name Status
Region CBK OpenStack Cloud - API Operational

SysEleven STACK issues in region CBK

3 months ago —
Fixed

Fixed

3 months ago —

The issues were identified and resolved around 16:45

Investigating

3 months ago —

Currently investigating.

3 months ago —

Affected Components: SysEleven Stack, region CBK

Description: API issues for nova compute and cinder volume, we are investigating

Customer Impact: API connectivity is restricted

13.06.2026

See Affected Components

Component Group Name Status
Region DBL Block Storage Operational

SysEleven STACK issues in region DBL

4 months ago —
Fixed

Fixed

3 months ago —

This issue has been fixed.

Fixed

4 months ago —

Update :

The blockstorage performance issues were limited between 20:30 - 20:46 (CET) The issues were investigated and fixed during this timeframe.

We are sorry for the inconvenience

Investigating

4 months ago —

Currently investigating.

4 months ago —

Affected Components: SysEleven Stack, region DBL

Description: A change in configuration caused an unexpected network outage for the region for ~2 minutes

Customer Impact: Connectivity is restricted

01.06.2026

DBaaS partial outage

4 months ago —
Fixed

Fixed

4 months ago —

Incident resolved.

4 months ago —

Affected Components:
DBaaS partial outage

Description:
DBaaS partial outage

Customer Impact:
New database (instances) cannot be spawned. Existing database are unaffected.

12.05.2026

SysEleven STACK issues in region DBL

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
SysEleven Stack, region DBL

Description:
Misbehavior of some compute nodes is currently being investigated

Customer Impact:
Instances running on affected nodes may be unreachable or unavailable

Update:
2026-05-12 16:45 UTC+01:00 (CET)

  • Probable root cause of the incident is identified
  • We are still working on recovering affected instances

Update:
2026-05-12 18:05 UTC+01:00 (CET)
All affected instances were evacuated and are back up

05.05.2026

SysEleven STACK API issues, Cloud Dashboard

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
SysEleven Stack API, all regions

Description:

  • cloud.syseleven.de and dashboard.syseleven.de are not reachable
  • Cloud APIs are working as expected

Customer Impact:
Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update:
This is related to the DNS outage reported by DENIC from the 05.05 at 21:39 / 9:39 pm.

All Platforms

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
SysEleven Stack, all regions

Description:
We are currently experiencing partial issues with our DNS resolvers. The whole .de-zone is currently experiencing outages as reported by DENIC. We are investigating a workaround.

Customer Impact:
This affects all services on our side and from customers.

Update:
23:45 / 11:45 pm
We are monitoring the situation. We decided not to disable DNSSEC as a workaround to sustain integrity of DNS resolution, though this could ease the situation.

Update:
00:31 / 12:31 am
DENIC is still working on the incident. The situation is improving. We are monitoring.

Update:
07:31 / 07:31 am
DENIC status page says "All Systems Operational". Incident is resolved.

Partial outage of MetaKube Control Planes in DBL/CBK

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
MetaKube, region DBL/CBK

Description:
Partial outage of etcd storage for a limited amount of clusters.

Customer Impact:

  • Affected clusters do not have a working control plane
  • Nodes and running workloads are not directly affected

SysEleven STACK network issues in region DBL

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
SysEleven Stack, region DBL

Description:
Network connectivity issues in region DBL

Customer Impact:
Connectivity is restricted

28.04.2026

SysEleven STACK API issues

5 months ago —
Fixed

Fixed

5 months ago —

Incident resolved.

5 months ago —

Affected Components:
SysEleven Stack API, region FES

Description:
Loss of control for DNSaaS API

Customer Impact:
Creating new zones or adjusting DNS entries might currently not be possible