All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Saturday 15th December 2018

No incidents reported

Friday 14th December 2018

No incidents reported

Thursday 13th December 2018

No incidents reported

Wednesday 12th December 2018

No incidents reported

Tuesday 11th December 2018

No incidents reported

Monday 10th December 2018

No incidents reported

Sunday 9th December 2018

No incidents reported

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

No incidents reported

Wednesday 5th December 2018

API SysEleven Stack Neutron API issues in Region DBL

We are currently seeing a slightly elevated rate of errors in the Neutron API.

Our engineers are currently looking into them and will update this status page post with more information soon.

We apologise for any inconveniences.

UPDATE 14:30: We determined the impact. The errors are impacting a very small number of attempts to launch VMs. So far only one customer is affected. We are now looking for a solution.

UPDATE 15:30: The issue also affects Neutron API performance. If you are experience any troubles, please contact cloudsupport@syseleven.de

UPDATE 16:15: The API performance issues are now resolved.

UPDATE 17:00: The API issues are fully resolved now.

Tuesday 4th December 2018

Compute SysEleven Stack issues in region DBL

Some Instances in DBL were unreachable between 10:55 and 11:03.

Update 11:05: The problem appears to be currently resolved but we are still investigating to understand the root cause.

Update 11:45: All Instances in our DBL region were affected by a loss of network.

The outage was caused by a maintenance command issued on one isolated and empty compute node that unexpectedly affected all hypervisors in the whole cluster. It raised the log level which led to our SDN agents to be overwhelmed by traffic.

We will conduct a post-mortem to find ways to prevent that error from happening again.

Monday 3rd December 2018

No incidents reported

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported

Tuesday 27th November 2018

Compute SysEleven Stack issues in region CBK

From approximately 11h to 14h we had issues with some instances in region CBK being unavailable for up to ten minutes due to unexpected impact of a hypervisor update. We have stopped those updates and investigate how to do them without such impact.

Monday 26th November 2018

No incidents reported

Sunday 25th November 2018

No incidents reported

Saturday 24th November 2018

No incidents reported

Friday 23rd November 2018

No incidents reported

Thursday 22nd November 2018

No incidents reported

Wednesday 21st November 2018

No incidents reported

Tuesday 20th November 2018

No incidents reported

Monday 19th November 2018

No incidents reported

Sunday 18th November 2018

No incidents reported

Saturday 17th November 2018

No incidents reported

Friday 16th November 2018

No incidents reported