All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED

Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 27th July 2025

No incidents reported

Saturday 26th July 2025

No incidents reported

Friday 25th July 2025

No incidents reported

Thursday 24th July 2025

No incidents reported

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

INCIDENT: PVC Failure of a hardware node, region BLU1

Affected Components: Hardware node failure, region BLU1

Incident Start: 2025-07-22 23:46 UTC+02:00 (CEST)

Incident End: 2025-07-23 01:26 UTC+02:00 (CEST)

We found a memory failure and we are going to evacuate the hardware node.

Tuesday 22nd July 2025

No incidents reported

Monday 21st July 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region BKI

Affected Components: Hardware node failure, region BKI1

Incident Start: 2025-07-21 19:30 UTC+02:00 (CET) Incident End: 2025-07-21 20:15 UTC+02:00 (CET)

Description:

  • Malfunction of a hardware node
  • Restart of the hardware node is necessary

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Sunday 20th July 2025

No incidents reported

Saturday 19th July 2025

No incidents reported

Friday 18th July 2025

No incidents reported

Thursday 17th July 2025

No incidents reported

Wednesday 16th July 2025

No incidents reported

Tuesday 15th July 2025

No incidents reported

Monday 14th July 2025

No incidents reported

Sunday 13th July 2025

No incidents reported

Saturday 12th July 2025

No incidents reported

Friday 11th July 2025

No incidents reported

Thursday 10th July 2025

No incidents reported

Wednesday 9th July 2025

No incidents reported

Tuesday 8th July 2025

No incidents reported

Monday 7th July 2025

No incidents reported

Sunday 6th July 2025

No incidents reported

Saturday 5th July 2025

No incidents reported

Friday 4th July 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region XXX

Incident Start: 2025-07-04 04:18 Incident End: 2025-07-04 04:45

Second Incident Start: 2025-07-04 05:15 Second Incident End: 2025-07-04 05:42

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted'

Thursday 3rd July 2025

No incidents reported

Wednesday 2nd July 2025

No incidents reported

Tuesday 1st July 2025

No incidents reported

Monday 30th June 2025

No incidents reported

Sunday 29th June 2025

No incidents reported

Saturday 28th June 2025

No incidents reported