Thursday 2nd March 2023

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 02nd February. 2023/11:00 Incident End: 02nd February. 2023/12:30


  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.


We identified the issue and fixed it. We are currently watching the situation and repairing follow up problems.


We see additional problems and failing requests again, we are further investigating


The observed API problems were fixed around 12:30, we kept an eye on the situation until 16:15