Past Incidents

At the moment we are facing connectivitiy issues in region CBK on one compute node.

We will keep you informed and apologise for any inconveniences.

Update 11:23: The issue is fixed. Reason for outage: The SDN agent on one of our compute nodes crashed because of memory pressure. We are investigating the reason for the memory pressure.

We are currently seeing a slightly elevated rate of errors in the Neutron API.

Our engineers are currently looking into them and will update this status page post with more information soon.

We apologise for any inconveniences.

UPDATE 14:30: We determined the impact. The errors are impacting a very small number of attempts to launch VMs. So far only one customer is affected. We are now looking for a solution.

UPDATE 15:30: The issue also affects Neutron API performance. If you are experience any troubles, please contact cloudsupport@syseleven.de

UPDATE 16:15: The API performance issues are now resolved.

UPDATE 17:00: The API issues are fully resolved now.

Some Instances in DBL were unreachable between 10:55 and 11:03.

Update 11:05: The problem appears to be currently resolved but we are still investigating to understand the root cause.

Update 11:45: All Instances in our DBL region were affected by a loss of network.

The outage was caused by a maintenance command issued on one isolated and empty compute node that unexpectedly affected all hypervisors in the whole cluster. It raised the log level which led to our SDN agents to be overwhelmed by traffic.

We will conduct a post-mortem to find ways to prevent that error from happening again.

From approximately 11h to 14h we had issues with some instances in region CBK being unavailable for up to ten minutes due to unexpected impact of a hypervisor update. We have stopped those updates and investigate how to do them without such impact.