All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

No incidents reported

Thursday 26th September 2019

Compute SysEleven Stack Network and Storage issues in region DBL

We received reports for an intermittent partial outage in networking and storage in DBL. Total duration was around minute.

The issues are resolved already. We are looking into what caused these issues.

Update 10:36: We identified an issue in our switching fabric. The issues were caused by the short time the network took to reconverge.

Update 10:42: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:11: All systems are operational again. We are watching closely and continue investigating.

Update 11:28: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:38: We identified the root cause in our storage layer. All issues are now resolved. We will conduct a post-mortem to make sure this will not happen again.

Wednesday 25th September 2019

No incidents reported

Tuesday 24th September 2019

No incidents reported

Monday 23rd September 2019

No incidents reported

Sunday 22nd September 2019

No incidents reported

Saturday 21st September 2019

No incidents reported

Friday 20th September 2019

No incidents reported

Thursday 19th September 2019

No incidents reported

Wednesday 18th September 2019

No incidents reported

Tuesday 17th September 2019

No incidents reported

Monday 16th September 2019

No incidents reported

Sunday 15th September 2019

No incidents reported

Saturday 14th September 2019

No incidents reported

Friday 13th September 2019

No incidents reported

Thursday 12th September 2019

No incidents reported

Wednesday 11th September 2019

No incidents reported

Tuesday 10th September 2019

No incidents reported

Monday 9th September 2019

No incidents reported

Sunday 8th September 2019

No incidents reported

Saturday 7th September 2019

No incidents reported

Friday 6th September 2019

No incidents reported

Thursday 5th September 2019

No incidents reported

Wednesday 4th September 2019

No incidents reported

Tuesday 3rd September 2019

No incidents reported

Monday 2nd September 2019

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 18:05: There was a problem with controller hardware. It is solved and we are working on a longterm solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.

Sunday 1st September 2019

No incidents reported

Saturday 31st August 2019

No incidents reported