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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

SysEleven Support

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External Ticketing System

Operational

SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Maintenance

MAINTENANCE: DBaaS API

Affected Components: ** DBaaS API**

Scheduled Start: 2025-10-30 10:30 UTC+01:00 (CET)

Scheduled End: 2025-10-30 12:00 UTC+01:00 (CET)

State: SCHEDULED

Description:

Scheduled maintenance of the DBaaS API.

Customer Impact during the maintenance:

Short unavailability (5 - 10 min) of the DBaaS API during maintainance window is possible
Managed Databases are not affected

Customer Actions:

No customer actions needed
Please inform us if you notice any irregularities

MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-04 08:00 UTC+01:00 (CET)

Scheduled End: 2025-11-04 14:00 UTC+01:00 (CET)

State: SCHEDULED

Description:

Scheduled maintenance of the MetaKube platform in all regions to ensure reliability

Customer impact during the maintenance:

No impact expected
Running workloads will not be affected
Network availability will not be affected
Storage availability will not be affected

Customer Actions:

No customer actions needed
Please inform us if you notice any irregularities

Past Incidents

Tuesday 17th December 2019

No incidents reported

Monday 16th December 2019

No incidents reported

Sunday 15th December 2019

No incidents reported

Saturday 14th December 2019

No incidents reported

Friday 13th December 2019

No incidents reported

Thursday 12th December 2019

No incidents reported

Wednesday 11th December 2019

No incidents reported

Tuesday 10th December 2019

No incidents reported

Monday 9th December 2019

No incidents reported

Sunday 8th December 2019

API SysEleven Stack API issues in region CBK

At the moment we see an elevated API error rate in the region CBK.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:45 CET: The issues are now resolved.

Saturday 7th December 2019

No incidents reported

Friday 6th December 2019

No incidents reported

Thursday 5th December 2019

No incidents reported

Wednesday 4th December 2019

No incidents reported

Tuesday 3rd December 2019

No incidents reported

Monday 2nd December 2019

No incidents reported

Sunday 1st December 2019

No incidents reported

Saturday 30th November 2019

No incidents reported

Friday 29th November 2019

No incidents reported

Thursday 28th November 2019

No incidents reported

Wednesday 27th November 2019

No incidents reported

Tuesday 26th November 2019

No incidents reported

Monday 25th November 2019

No incidents reported

Sunday 24th November 2019

No incidents reported

Saturday 23rd November 2019

No incidents reported

Friday 22nd November 2019

No incidents reported

Thursday 21st November 2019

No incidents reported

Wednesday 20th November 2019

No incidents reported

Tuesday 19th November 2019

No incidents reported

Monday 18th November 2019

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:10: The issues are identified and resolved.