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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Saturday 27th May 2023

No incidents reported

Friday 26th May 2023

No incidents reported

Thursday 25th May 2023

No incidents reported

Wednesday 24th May 2023

No incidents reported

Tuesday 23rd May 2023

No incidents reported

Monday 22nd May 2023

No incidents reported

Sunday 21st May 2023

No incidents reported

Saturday 20th May 2023

No incidents reported

Friday 19th May 2023

No incidents reported

Thursday 18th May 2023

No incidents reported

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

MAINTENANCE: SysEleven STACK announcement (FES), scheduled 11 months ago

Affected Components: SysEleven Stack Networking in region FES

Scheduled Start: 16 May 2023, 22:00 CEST

Scheduled End: 17 May 2023, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Two expected interruptions of external connectivity of virtual machines of up to 20 seconds
  • VPN connections could be interrupted twice for up to 20 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 15th May 2023

No incidents reported

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported

Friday 12th May 2023

No incidents reported

Thursday 11th May 2023

No incidents reported

Wednesday 10th May 2023

No incidents reported

Tuesday 9th May 2023

No incidents reported

Monday 8th May 2023

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm

Description:

  • Creation of new VMs and loadbalancers may not be possible.

Customer Impact:

  • Creation of new VMs and loadbalancers may not be possible.
API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 08th May. 2022/02:40 pm Incident End: 08th May. 2022/02:55 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 02:55 pm

The root cause of the problem was identified and solved

Sunday 7th May 2023

No incidents reported

Saturday 6th May 2023

No incidents reported

Friday 5th May 2023

No incidents reported

Thursday 4th May 2023

No incidents reported

Wednesday 3rd May 2023

MAINTENANCE: MetaKube Platform, scheduled 11 months ago

Affected Components: MetaKube Platform Load Balancers

Scheduled Start: 3rd May 2023 / 19:00 CEST

Scheduled End: 3rd May 2023 / 20:30 CEST

State: FINISHED

Description:

Scheduled maintenance of the MetaKube load balancers in all regions.

Customer Impact during the Maintenance:

  • Short timouts to the Kubernetes Control Plane possible
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
INCIDENT: Slow MetaKube API

Affected Components: MetaKube Platform, all regions

State: Fixed

Description:

The MetaKube API has an increased response time. Running workloads are not affected.

We are investigating the root cause to find a fix asap.

Update 18:08: The API is response time has lowered again. Incident over.

Tuesday 2nd May 2023

No incidents reported

Monday 1st May 2023

No incidents reported

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported