Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
No incidents reported
Affected Components: SysEleven Stack API, region DBL
Incident Start: 22 Jun. 2022/14:48 Incident End: 22 Jun. 2022/15:20
Description:
Customer Impact:
Affected Components: MetaKube Platform, region FES
Start: 22.06. 2023 / 14:15 pm END: 22.06. 2023 / 15:05 pm
Possible customer impact:
UPDATE 15:05
All control plane pods are running again. We will continue to watch the situation.
UPDATE 15:45
No further problems detected.
Affected Components: SysEleven Stack API, region CBK
Incident Start: 22nd Jun 2023/10:06 am Incident End: 22nd Jun 2023/10:28 am
Update: 10:28 am
We fixed the root cause of the API problems, functionality is back. We are observing the situation.
We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.
The issue is currently beeing investigated.
Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.
Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.
Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly
The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.
Services recovered at 09:49am.
We did not expect any impact, therefore we are investigating this now.
