Past Incidents

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:20 CEST: The API functionality is mostly restored. We are still investigating one issue. If you are experiencing problems, please contact us at cloudsupport@syseleven.de

UPDATE 12:00 CEST: We are working on issues with controller database cluster. The API issues are still ongoing. We will keep you updated here.

UPDATE 16:00 CEST: We announced an emergency maintenance window on 2020-07-17 0:00–3:00 CEST. We will perform important work on our controller database cluster to restore the API reliability. We sent a notification to affected customers. If you have any questions, please don't hesitate to contact us.

UPDATE 12:15 CEST: The maintenance from 2020-07-17, 0:00-3:00 (CEST) was successful. The services are available again.

If you have questions or encounter problems please do not hesitate to contact us.

Currently we are facing issues with the distributed file system, a core component of the SysEleven Stack. We observed performance issues starting at 10:37 CEST.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:45: We were able to resolve the problem. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

We have identified multiple systems suffering power loss in a specific rack on both feeds.

Servers are now being restored by re-balancing power connections. Afterwards we will analyse the PDU/Power event.

Please contact us via e-mail or hotline if you encountered problems but did not receive any mail.

Update: 99% of impact has been fixed/workaround-ed. We are recovering remaining systems. Due the power outage we lost one last server completely. The rest is back online.