All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 22nd August 2023

MAINTENANCE: MetaKube Maintenance announcement, scheduled 9 months ago

Affected Components: MetaKube control planes (all regions)

Scheduled Start: 22. Aug. 2023/06:00 pm Scheduled End: 22. Aug. 2023/09:00 pm

State: COMPLETED


Description:

We will carry out an important update of our infrastructure.


Customer Impact during the Maintenance:

It is possible that various functions of the control plane are unavailable for brief periods.


Sunday 20th August 2023

INCIDENT: SysEleven STACK issues in region CBK

Incident Start: 20th Aug. 2023/05:58 pm

We saw a problem with the network gateway for our cloud region cbk. We are still monitoring and evaluating what caused the issues.

Update: 20th Aug. 2023/06:13 pm

We consider the incident as resolved. Please contact us if you still experience problems.

[We have edited the wording for clarity on August 22nd (Service Management)]

Saturday 19th August 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Incident Start: 19th Aug. 2023/01:20 pm

We saw a problem with the network gateway for our cloud region cbk. We are still monitoring and evaluating what caused the issues.

Update: 19th Aug. 2023/01:30 pm

We consider the incident as resolved. Please contact us if you still experience problems.

[We have edited the wording for clarity on August 22nd (Service Management)]

Friday 18th August 2023

No incidents reported

Thursday 17th August 2023

No incidents reported

Wednesday 16th August 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 16th Aug. 2023/23:37


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 17th Aug. 2023/07:25 am

We identified a problem with the gateway and right now no external traffic is possible, we are still working on the restoration

Update: 17th Aug. 2023/07:55 am

We have been observing network problems in the Cloud Region CBK in relation with the underlying SDN (Midonet). So far, we have not been able to restore the functionality of the Cloud Region.

Systems in the CBK cloud region are currently not accessible from public networks, which means that it is also not possible to transfer data to and from the systems. Authentication to MetaKube clusters and individual other systems (SysEleven Login, Open ID Connect, code.syseleven.de) is currently restricted. The systems in the CBK region are basically running, so we do not currently expect any data loss.

We are working at full speed to resolve the issues.

Update: 17th Aug. 2023/08:35 am

Cluster creation in all regions is currently taking longer than usual.

Update: 17th Aug. 2023/08:45 am

Network Connectivity in region CBK is slowly recovering

Update: 17th Aug. 2023/09:10 am

The cause of the Cloud Region CBK network issues has been identified and resolved, Cloud Region CBK functionality has been restored to most systems, or should be shortly.

If you continue to observe problems, please contact us.

Update: 17th Aug. 2023/09:30 am

We are running scripts to automatically redeploy loadbalancers in the cloud region CBK. If you experience further network related problems this might be related and should be fixed shortly.

Update: 17th Aug. 2023/10:40 am

Some loadbalancers are still causing issues, we are looking into the issues, while most loadbalancers should be back online and functional.

Update: 17th Aug. 2023/11:10 am

We consider the incident as resolved. Please contact us if you still experience problems.

Update: 21th Aug. 2023/08:15 pm

Reason for Outage (RfO)

Tuesday 15th August 2023

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 10 months ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 15 Aug 2023, 22:00 CEST

Scheduled End: 16 Aug 2023, 01:00 CEST

State: COMPLETED


Description:

We will perform an emergency maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of external connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

API INCIDENT: SysEleven STACK LBaaS API issues, region DBL

Affected Components: SysEleven Stack LBaaS API (Octavia), region DBL

Incident Start: 9 Aug 2023 15:00


Description:

  • Creating octavia load balancers failed in region DBL. Updating existing load balancers brought them into an immutable state ("PENDING_UPDATE") after the update failed.

Customer Impact:

  • Creating or updating octavia load balancers failed

Update: 18:30

Creating and updating load balancers is possible again. Some load balancers that became stuck in the PENDING_UPDATE state will be repaired now.


Update: 19:45

The load balancers that were stuck in PENDING_UPDATE have been repaired. The octavia LBaaS service is now fully functional again.

Tuesday 8th August 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 08 Aug. 2023 19:45


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 20:00

The SDN of the CBK region had a sudden load spike, it was a short term disruption. We are investigating the root cause.

Monday 7th August 2023

No incidents reported

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

No incidents reported

Wednesday 2nd August 2023

No incidents reported

Tuesday 1st August 2023

No incidents reported

Monday 31st July 2023

No incidents reported

Sunday 30th July 2023

No incidents reported

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

No incidents reported

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

No incidents reported