All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 9th November 2023

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 3 months ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 9 Nov 2023, 22:00 CET

Scheduled End: 10 Nov 2023, 00:00 CET

State: COMPLETED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Saturday 4th November 2023

No incidents reported

Friday 3rd November 2023

No incidents reported

Thursday 2nd November 2023

No incidents reported

Wednesday 1st November 2023

No incidents reported

Tuesday 31st October 2023

No incidents reported

Monday 30th October 2023

No incidents reported

Sunday 29th October 2023

No incidents reported

Saturday 28th October 2023

No incidents reported

Friday 27th October 2023

No incidents reported

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

No incidents reported

Tuesday 24th October 2023

No incidents reported

Monday 23rd October 2023

MAINTENANCE: SysEleven STACK announcement (FES), scheduled 4 months ago

Affected Components: SysEleven Stack in region FES

Scheduled Start: 23 Oct 2023, 22:00 CEST

Scheduled End: 24 Oct 2023, 00:00 CEST

State: COMPLETED


Description:

This is a maintenance announcement for region FES. We will update the operating system on the controller server.


Customer Impact during the Maintenance:

  • OpenStack API is expected to be down.

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Sunday 22nd October 2023

No incidents reported

Saturday 21st October 2023

No incidents reported

Friday 20th October 2023

No incidents reported

Thursday 19th October 2023

No incidents reported

Wednesday 18th October 2023

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES

Affected Components: SysEleven Stack Ceph Object Storage, region FES

Incident Start: 18th Sept. 2023/14:51

Incident End: 18th Sept. 2023/15:33


Description:

At the moment we are facing issues with the Ceph Object Storage in Region FES.


Customer Impact:

  • Writing or reading of objects in our Ceph Object Storage in region FES is impaired.
  • The Quobyte Object Storage in region FES is currently not affected.

Update 15:33 :

  • The Ceph Object Storage is recovering.
Network INCIDENT: SysEleven STACK issues in region FES

Affected Components: SysEleven Stack, region FES

Incident Start: 18th Oct. 2023/00:40

Incident End: 18th Oct. 2023/03:56


Description:

  • Occurring errors are currently being investigated.
  • During the maintenance the SDN cluster started to cause issues, we are investigating
  • API is also not available during recovery

Customer Impact:

  • Connectivity is restricted

Update: 01:48

Recovery is still ongoing, network connectivity could be restored partially

Update: 02:45

Recovery is mostly through, we are still fixing octavia loadbalancers

Update: 03:56

Last recoveries of octavia loadalancers are being finished up

Tuesday 17th October 2023

MAINTENANCE: MetaKube Platform, scheduled 4 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 17. Oct. 2023 / 18:00 CEST

Scheduled End: 17. Oct. 2023 / 21:00 CEST

State: DONE


Description:

  • Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the Maintenance:

It is possible that various functions of the control plane are unavailable for brief periods.


Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Monday 16th October 2023

No incidents reported

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

No incidents reported

Thursday 12th October 2023

No incidents reported

Wednesday 11th October 2023

No incidents reported

Tuesday 10th October 2023

No incidents reported

Monday 9th October 2023

No incidents reported

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

SysEleven Stack Identity API INCIDENT: SysEleven STACK API issues, all regions

Affected Components: SysEleven Stack API, all regions

Incident Start: 2023-10-06 12:09

Incident End: 2023-10-06 12:25


Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 12:25

The API is generally working again (with a concurring incident of smaller scope still persisting, see separate entry).

Compute INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack Compute API, region FES

Incident Start: 2023-10-06 11:33

Incident End: 2023-10-06 12:44


Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) is currently likely to fail in region FES.

Update: 12:33

Due to a concurring incident with a broader scope (see separate entry) we're still investigating this particular problem.


Update: 12:44

Spawning new virtual machines (VMs) in region FES is reliably possible again.