All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)


Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.


Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.


Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.


Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.


Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 20th September 2017

No incidents reported

Tuesday 19th September 2017

No incidents reported

Monday 18th September 2017

No incidents reported

Sunday 17th September 2017

No incidents reported

Saturday 16th September 2017

No incidents reported

Friday 15th September 2017

No incidents reported

Thursday 14th September 2017

No incidents reported

Wednesday 13th September 2017

No incidents reported

Tuesday 12th September 2017

No incidents reported

Monday 11th September 2017

No incidents reported

Sunday 10th September 2017

No incidents reported

Saturday 9th September 2017

No incidents reported

Friday 8th September 2017

No incidents reported

Thursday 7th September 2017

No incidents reported

Wednesday 6th September 2017

No incidents reported

Tuesday 5th September 2017

No incidents reported

Monday 4th September 2017

No incidents reported

Sunday 3rd September 2017

No incidents reported

Saturday 2nd September 2017

No incidents reported

Friday 1st September 2017

No incidents reported

Thursday 31st August 2017

No incidents reported

Wednesday 30th August 2017

No incidents reported

Tuesday 29th August 2017

No incidents reported

Monday 28th August 2017

No incidents reported

Sunday 27th August 2017

No incidents reported

Saturday 26th August 2017

No incidents reported

Friday 25th August 2017

No incidents reported

Thursday 24th August 2017

No incidents reported

Wednesday 23rd August 2017

No incidents reported

Tuesday 22nd August 2017

No incidents reported