All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)


Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.


Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.


Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.


Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.


Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 9th March 2018

No incidents reported

Thursday 8th March 2018

No incidents reported

Wednesday 7th March 2018

No incidents reported

Tuesday 6th March 2018

No incidents reported

Monday 5th March 2018

No incidents reported

Sunday 4th March 2018

No incidents reported

Saturday 3rd March 2018

No incidents reported

Friday 2nd March 2018

No incidents reported

Thursday 1st March 2018

No incidents reported

Wednesday 28th February 2018

No incidents reported

Tuesday 27th February 2018

No incidents reported

Monday 26th February 2018

No incidents reported

Sunday 25th February 2018

No incidents reported

Saturday 24th February 2018

No incidents reported

Friday 23rd February 2018

No incidents reported

Thursday 22nd February 2018

No incidents reported

Wednesday 21st February 2018

No incidents reported

Tuesday 20th February 2018

No incidents reported

Monday 19th February 2018

No incidents reported

Sunday 18th February 2018

No incidents reported

Saturday 17th February 2018

No incidents reported

Friday 16th February 2018

No incidents reported

Thursday 15th February 2018

No incidents reported

Wednesday 14th February 2018

No incidents reported

Tuesday 13th February 2018

No incidents reported

Monday 12th February 2018

No incidents reported

Sunday 11th February 2018

No incidents reported

Saturday 10th February 2018

No incidents reported

Friday 9th February 2018

No incidents reported

Thursday 8th February 2018

No incidents reported